Receptionist

PPHE Hotel Group; London Borough of Lambeth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Heavily discounted hotel room rates in

50% F&B discount at restaurants and?

Two wellness days per year

Two free meals per day

Access to Wagestream pay access

Employee referral bonus £750

Discounts via BenefitHub

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

Employee Assistance Programme

Rotas published in advance

Uniforms provided and dry cleaning

Annual staff parties

Job summary

Park Plaza Waterloo London Hotel is seeking a Receptionist to be the friendly front desk presence, greeting guests and handling requests with care. You will contribute to a high standard of service across the hotel, coordinating with the restaurant and events spaces to ensure a seamless guest experience.

The role emphasizes excellent English communication, strong interpersonal skills, and prior hospitality experience, with office-friendly shifts and incentives tied to performance.

Qualifications

• Experience in customer-facing roles in hospitality.
• Strong English communication skills.
• Ability to connect with guests and handle requests promptly.

Responsibilities

• Be the friendly face of Park Plaza Waterloo London Hotel, greeting guests and answering inquiries.
• Assist guests with check-in/check-out processes and room arrangements.
• Communicate effectively with team members to ensure smooth front desk operations.

Skills

Customer service

Interpersonal skills

English proficiency

Hospitality experience

Job description

Salary: £13.15 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

Hotel Front Desk Receptionist job opening at Park Plaza Waterloo London Hotel

At Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location is. That is why your contribution as a Receptionist is so important.

As the friendly face of the 494 guest bedrooms, 6 Meeting and Events spaces, and Florentine Restaurant and Bar at the stylish Park Plaza Waterloo London Hotel, ideally located just south of Westminster Bridge with spectacular views across London.

As our Receptionist, you will receive:

• Salary: £13.15 per hour plus incentives (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist in the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.