Front Desk Receptionist — Memorable Guest Experiences

PPHE Hotel Group; London Borough of Lambeth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Heavily discounted hotel room rates in

50% F&B discount at restaurants and?

Two wellness days per year

Two free meals per day

Access to Wagestream pay access

Employee referral bonus £750

Discounts via BenefitHub

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

Employee Assistance Programme

Rotas published in advance

Uniforms provided and dry cleaning

Annual staff parties

Job summary

Park Plaza Waterloo London Hotel is seeking a Receptionist to be the friendly front desk presence, greeting guests and handling requests with care. You will contribute to a high standard of service across the hotel, coordinating with the restaurant and events spaces to ensure a seamless guest experience.

The role emphasizes excellent English communication, strong interpersonal skills, and prior hospitality experience, with office-friendly shifts and incentives tied to performance.

Qualifications

• Experience in customer-facing roles in hospitality.
• Strong English communication skills.
• Ability to connect with guests and handle requests promptly.

Responsibilities

• Be the friendly face of Park Plaza Waterloo London Hotel, greeting guests and answering inquiries.
• Assist guests with check-in/check-out processes and room arrangements.
• Communicate effectively with team members to ensure smooth front desk operations.

Skills

Customer service

Interpersonal skills

English proficiency

Hospitality experience

Job description

Park Plaza Waterloo London Hotel is seeking a Receptionist to be the friendly front desk presence, greeting guests and handling requests with care. You will contribute to a high standard of service across the hotel, coordinating with the restaurant and events spaces to ensure a seamless guest experience.

The role emphasizes excellent English communication, strong interpersonal skills, and prior hospitality experience, with office-friendly shifts and incentives tied to performance.