Night Receptionist

PPHE Hotel Group; Leeds; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

30 days holiday per year

Heavily discounted hotel room rates

50% F&B discount

Two free meals per day

Access to Wagestream

Recommend a Friend £750

BenefitHub discounts

Vitality at work gym discounts

Ride to Work Scheme

Travel season ticket loans

Employee Assistance Programme

Rotas published two weeks in advance

Uniforms provided & free dry cleaning

Annual staff parties

Job summary

Park Plaza Leeds is hiring a Night Receptionist to welcome guests during the night shift, ensuring a warm, efficient, and hands-on guest experience. You will be the first and last impression guests encounter in the hotel, handling requests with a helpful and caring attitude.

The ideal candidate will have hospitality experience, strong English communication, and be comfortable working a 4 on/4 off 12-hour shift pattern, contributing to a high standard of service.

Qualifications

• Night Receptionist role in hospitality with customer-facing duties.
• Strong command of English and excellent communication required.
• Availability for 4 on/4 off, 12-hour shifts.
• Proven ability to connect with guests and provide service with care.

Responsibilities

• Be the first and last point of contact for guests at Park Plaza Leeds.
• Handle requests promptly, politely, and with a caring attitude.
• Contribute to a welcoming, seamless guest experience during night shifts.

Skills

Interpersonal skills

Customer service experience

English proficiency

Hospitality familiarity

Job description

Location: Park Plaza Leeds, United Kingdom

Salary: £13.31 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourNight Receptionist,you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As aNight receptionist,you will receive:

• Salary: £13.31 per hour plus incentive
• 30 days of holiday per year – including bank holidays, increasing with years of service
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in
• Access to 40% of your pay before payday through Wagestream
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events

The ideal candidate for theNight Receptionistrole will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist/Night Receptionist in the hospitality sector
• Be available to work on a 4 on/4 off shift pattern (12-hour shifts)

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.