Reception Manager

Park Plaza; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel rates in Europe

F&B discounts for you and your party

Wellness days and extended holiday

Meal provision on work days

Wagestream early access to pay

Recommend a friend scheme

Gym discounts via Vitality at work

Ride to Work scheme

Discount hub across stores

Free dry cleaning for work uniform

Annual staff parties and training

Job summary

Park Plaza Westminster Hotel in London is seeking a Reception Manager to support the Front Office Manager in all front office duties and to lead the reception team in delivering a memorable guest experience.

You will be responsible for ensuring smooth check-in/check-out, handling reservations, and motivating staff while upholding Park Plaza’s standards of service and hospitality.

Qualifications

• Excellent knowledge of Front Office operations.
• Proven leadership and team-motivation abilities.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Assist the Front Office Manager in all Front Office duties.
• Lead and motivate the front office team to deliver memorable guest experiences.
• Ensure smooth check-in/check-out, reservations handling and guest requests.

Skills

Front Office operations

Leadership

Customer service

Microsoft Office

Opera

Tools

Opera PMS

Microsoft Office

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As the friendly face of the 1023 guest bedrooms at Park Plaza Westminster Hotel, you will do more than just welcome our guests. As our Reception Manager you will be responsible to assist the Front Office Manager in all Front Office duties. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads from the front to ensure the Reception Team delivers a memorable experience for every guest.

As a Reception Manager You Will Receive

• Salary: Highly competitive plus incentive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We Are Looking For a Reception Manager Who

• Has excellent detailed knowledge of Front Office operations
• Ensures guests’ needs are satisfactorily met
• Plays a hands‑on role leading by example, and taking opportunities to motivate, train and inspire the front office team members
• Is proficient with Microsoft Office and excellent knowledge of Opera
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
• Has previous experience as a Duty Manager, Reception Manager or similar role in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.