Night Receptionist

Aimbridge; Manchester; Sur place; GBP 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Leadership development

Staff hotel discounts

Employee assistance programme

Uncapped incentives

Résumé du poste

Aimbridge Hospitality EMEA is looking for a Front Office team member to ensure a smooth guest check-in and check-out experience. You will engage with guests, handle reservations, and support across hotel operations to uphold the Aimbridge brand standards.

You will contribute to occupancy strategies, assist guests with services, and maintain a high level of service in line with security and health & safety requirements.

Qualifications

• Excellent communication skills, both verbal and written, are essential for guest service.
• Strong organisational skills to manage reservations, check-ins and check-outs.
• Attention to detail to ensure bookings are accurate and revenues are maximised.
• Basic computer skills and familiarity with hotel management software such as Opera or Fidelio is a plus.

Responsabilités

• Be the first and last point of contact for guests, ensuring a smooth check-in/out process.
• Keep Front Office Manager informed of guest feedback and inter-department notes.
• Maximise room occupancy and use upselling techniques to promote services and facilities.
• Ensure compliance with security, fire regulations and health and safety legislation.
• Support colleagues across the hotel to deliver a first-class guest experience.

Connaissances

Communication skills

Organisational skills

Attention to detail

Technical skills

Outils

Opera Fidelio

Description du poste

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’