Receptionist

Nuffield Health; Horsell; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a friendly Receptionist for our Woking Hospital to deliver outstanding patient service on site. You will use clear communication, IT and organisational skills to assist patients and colleagues across the reception and administrative areas.

You will welcome patients, answer enquiries, book appointments and prepare paperwork, with empathy and professionalism. Experience in healthcare administration is a plus, and we offer supportive benefits.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient IT and keyboard skills.
• Experience in healthcare administration is preferred.

Responsibilities

• Build positive relationships with patients using empathy and great service.
• Answer phone calls, handle enquiries, and book appointments.
• Welcome patients in person and guide them to changing or waiting rooms.
• Collaborate with colleagues to ensure the department runs smoothly.
• Prepare administrative documents, referrals, charge sheets, terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Job description

Key Responsibilities

• Use your empathy and customer service skills to build positive relationships


• Answer the phone, deal with enquiries and book appointments


• Welcome patients in person, directing them to the appropriate changing or waiting rooms


• Work closely with colleagues to ensure the department runs smoothly


• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

As a Receptionist at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Woking Hospital Our Woking Hospital is a leading private hospital in Surrey, South East England. We pride ourselves on providing exceptional standards of treatment and care in our state-of-the-art facilities and CPD programme. Our specialities include Women's and Men's health, Orthopaedics, and Eye Care with many more available. We are registered for 27 beds with en-suite facilities on the Ward, two Theatres with facilities including lamina flow and one Minor Operating Theatre, Pre-Assessment, Physiotherapy clinic, Onsite Pharmacy, Mammography, Xray and Ultrasound, with nine consulting rooms in Outpatients.