Receptionist

Champneys; Henlow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Health & wellbeing incentives

Discounts on spa stays

Employee discounts

Free parking

Career development

Job summary

Champneys is seeking a Front of House Receptionist to be the welcoming face of our luxury health spa. You’ll manage guest arrivals and departures, handle enquiries with warmth and professionalism, and ensure an effortless check-in experience that sets the tone for an unforgettable visit.

With strong communication, accuracy in payments, and a calm, solutions‑driven approach, you’ll support the reception team in daily operations and guest satisfaction across our spa resorts and day spas in England.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in payments.
• Calm, solutions‑driven approach in a fast-paced, guest-focused environment.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolving concerns and escalating where appropriate.
• Liaise with Housekeeping and other departments to support guest satisfaction.
• Complete administrative duties and attend training as required.

Skills

Excellent communication

Customer service

Payments handling

Hospitality mindset

Job description

At Champneys, first impressions matter. As a Front of House Receptionist, you’ll be the welcoming face of one of the UK’s most iconic luxury health spa brands – creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.

About Champneys

Champneys is the UK’s original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family‑run and values‑led, we operate award‑winning spa resorts, hotels and day spas across England, offering world‑class wellness experiences in beautiful locations.

We are passionate about our people, our guests and our standards – and we’re proud to combine warm hospitality with commercial excellence.

As a Front of House Receptionist, you’ll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You’ll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do.

You’ll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.

What You’ll Be Doing

• Delivering a warm, professional welcome and efficient check in experience
• Managing guest check outs, payments, accounts and robe controls
• Handling guest enquiries, resolving concerns and escalating where appropriate
• Administering payments and end of day procedures in line with company guidelines
• Preparing arrivals for future dates to ensure a seamless guest journey
• Operating the switchboard and transferring calls professionally
• Liaising closely with Housekeeping and other departments to support guest satisfaction
• Supporting continuous improvement of reception performance and profitability
• Completing administrative duties and attending training as required
• Always working in line with Champneys’ policies, procedures and health & safety standards
• What We’re Looking For
• A natural people person with a warm, confident and professional approach
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage payments accurately
• Calm and solutions focused when handling guest feedback or challenges
• Comfortable working in a fast paced, guest focused environment
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided

Why Work at Champneys?

• Be part of an iconic British brand with a long standing reputation for excellence
• Supportive, people first culture within a family owned business
• Career development and training opportunities across our resorts
• Wellbeing focused environment – we practise what we preach
• Competitive pay and benefits, including access to spa and retail discounts

At Champneys, you don’t just work at reception – you help set the tone for an unforgettable wellness journey.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].