Receptionist

Champneys; Wilmslow; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Discounted stays for you and family

Complimentary Spa Day after probation

Spa and retail discounts

Health, wellbeing incentives

Employee events

Job summary

Champneys Mottram Hall is seeking a Front of House Receptionist to be the welcoming face of the resort. You will handle check-ins/check-outs, manage payments and guest inquiries, and ensure a seamless arrival and departure experience for guests seeking luxury wellness stays.

As part of a renowned British wellness brand, you will contribute to maintaining high service standards, supporting smooth operations across the reception, and enhancing guest satisfaction with every interaction.

Qualifications

• Natural people person with a warm, confident and professional approach.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage payments accurately.
• Calm and solutions focused when handling guest feedback or challenges.
• Comfortable working in a fast paced, guest focused environment.
• Reception or hospitality experience is desirable, but training will be provided.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolve concerns and escalate where appropriate.
• Administer payments and end-of-day procedures in line with guidelines.
• Prepare arrivals for future dates to ensure a seamless guest journey.
• Operate the switchboard and transfer calls professionally.
• Liaise with Housekeeping and other departments to support satisfaction.
• Support continuous improvement of reception performance and profitability.
• Complete administrative duties and attend training as required.
• Adhere to Champneys' policies, procedures and health & safety standards.

Skills

People skills

Communication

Customer service

Attention to detail

Payments handling

Calm under pressure

Hospitality experience

Job description

Champneys Mottram Hall

Contract: Full Time

Salary: Up to £12.71 per hour plus gratuities

At Champneys, first impressions matter. As a Front of House Receptionist, you'll be the welcoming face of one of the UK's most iconic luxury health spa brands - creating unforgettable arrivals, seamless departures and exceptional guest experiences from the very first hello.

About Champneys

Champneys is the UK's original health spa brand, with a proud heritage built on the belief that health, beauty and wellbeing are deeply connected. Family-run and values-led, we operate award-winning spa resorts, hotels and day spas across England, offering world-class wellness experiences in beautiful locations.

We are passionate about our people, our guests and our standards – and we're proud to combine warm hospitality with commercial excellence.

As a Front of House Receptionist, you'll play a pivotal role in the day to day running of reception, delivering outstanding service to every guest. You'll ensure check ins and check outs run smoothly, enquiries are handled professionally, and guest satisfaction remains at the heart of everything you do.

You'll be a knowledgeable ambassador for the resort, confident in answering questions about the property, facilities and local area, and proactive in resolving issues to ensure every stay is memorable.

What You'll Be Doing

• Delivering a warm, professional welcome and efficient check in experience
• Managing guest check outs, payments, accounts and robe controls
• Handling guest enquiries, resolving concerns and escalating where appropriate
• Administering payments and end of day procedures in line with company guidelines
• Preparing arrivals for future dates to ensure a seamless guest journey
• Operating the switchboard and transferring calls professionally
• Liaising closely with Housekeeping and other departments to support guest satisfaction
• Supporting continuous improvement of reception performance and profitability
• Completing administrative duties and attending training as required
• Always working in line with Champneys' policies, procedures and health & safety standards

What We're Looking For

• A natural people person with a warm, confident and professional approach
• Excellent communication and customer service skills
• Strong attention to detail and ability to manage payments accurately
• Calm and solutions focused when handling guest feedback or challenges
• Comfortable working in a fast paced, guest focused environment
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided

Why Work at Champneys?

• Be part of an iconic British brand with a long standing reputation for excellence
• Supportive, people first culture within a family owned business
• Career development and training opportunities across our resorts
• Wellbeing focused environment – we practise what we preach
• Competitive pay and benefits, including access to spa and retail discounts
• Pride in delivering exceptional guest experiences every single day

At Champneys, you don't just work at reception – you help set the tone for an unforgettable wellness journey.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
  • Digital fitness programmes
  • Nutrition guides and recipes
  • Self-Guided meditation
  • Wellbeing podcasts
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].
• Professional Uniform.