Front of House Manager

Champneys; Mottram; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Health, Wellness incentives

Discounted stays for staff and family

Job summary

Champneys Mottram Hall is seeking a Front of House Manager to lead the team responsible for guest interactions and the overall service standard. You will ensure the highest levels of guest care and act as the go-to manager with strong knowledge of the property.

The role focuses on leading the front desk team, maintaining staffing levels, and developing opportunities to enhance room and spa business, while delivering Champneys’ wellbeing-brand experience.

Qualifications

• Leadership and people management skills to lead the Front of House team.
• Excellent communication skills for guest interaction and data handling.
• Focus on providing high standards of performance and guest care.

Responsibilities

• Lead the Front of House team to high personal and professional standards.
• Act as go-to Manager with exceptional customer knowledge.
• Maintain staffing levels to ensure retention is high and turnover is low.
• Manage department through short-term objectives to improve performance and profitability of the front desk.
• Establish corporate and guest-facing opportunities within the property, for room and spa business.

Job description

Contract: Full Time
Salary: Dependant on Experince

We know more often than not the guest experience starts with you. That’s why to work as part of our Front of House team you will know we only get one chance at creating a first impression, we only deliver our best, and we do it always.

The Role Objective

The team that you lead is often the first point of interaction with our brand and is the heart of our operation. It is on this basis that as the Front of House Manager you ensure your team operate to the highest of standards of performance and guest care. You will naturally be a leader and have the guests interests and experiences at heart.

Guests and colleagues look to the Front Office team for all property related information and rely on the team for all guest related queries, it is based on this, that role is one that requires for you to possess excellent knowledge and data within your area, and you use your exceptional communication skills to support the wider team.

Some Responsibilities include:

• Lead the team to success both in personal and professional standards.
• Act as a go to Manager within the business and manager that holds exceptional customer knowledge.
• Maintain adequate staffing levels by ensuring retention is high and turnover is low.
• To manage the department through short-term measurable objectives, to continually improve the performance and profitability of the front desk.
• To establish corporate business opportunities within the property, for room business and spa business. Support other corporate sales activities in the property.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].