Receptionist

Nuffield Health; Guildford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health is seeking a Receptionist for Guildford Hospital to warmly welcome patients and visitors, handle enquiries, and coordinate appointments. The role requires clear communication, empathy, and solid IT skills as part of a healthcare admin team.

The successful candidate will work 37.5 hours per week on a rotating schedule, including mornings and some weekends, contributing to a friendly, patient-centered environment.

Qualifications

• Experience in healthcare administration or on reception.
• Ability to explain sensitive information clearly and compassionately.
• Strong communication and customer-service skills.

Responsibilities

• Greet patients and visitors, directing them to appropriate areas.
• Answer phone calls, handle enquiries and book appointments.
• Support department operations and maintain patient records.
• Collaborate with colleagues to ensure smooth running of the department.

Skills

Communication skills

IT skills

Keyboard skills

Empathy

Tools

MS Office

Job description

ReceptionistGuildford Hospital | Customer | Permanent | Full time |£25,545 per annum37.5 hours per week- : Monday to Friday alternating between 07:00-15:00, 11:00-19:00 and 13:00-21:00, working 1:4 weekends Saturday 07:00-17:00, Sunday 09:00-14:00As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you.As a Receptionist at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.As a Receptionist, you will: • Help people feel comfortable when they visit your department • Use your empathy and customer service skills to build positive relationships • Answer the phone, deal with enquiries and book appointments • Welcome patients in person, directing them to the appropriate changing or waiting rooms • Work closely with colleagues to ensure the department runs smoothly• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditionsHelping you feel good.We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.Join Nuffield Health and create the future you want, today.If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.It starts with you.