Receptionist

Cardiff and Vale University Health Board; Greater Manchester; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Employee discount saving

Strong career progression

Job summary

Cygnet Kenney House is seeking a confident Receptionist to provide a professional, welcoming front-desk experience within a hospital setting. You will work 42 hours per week on a rota pattern including early and late shifts, with occasional weekend work, and play a key role in patient and visitor care across the North West.

The role requires strong communication, Microsoft Office skills, and a courteous, confidential approach.

Qualifications

• Provide a professional, welcoming reception experience.
• Greet visitors, notify staff of arrivals and maintain sign-in/out records.
• Answer and transfer calls; take messages where appropriate.
• Sort and distribute post; assist with general office duties.
• Keep the reception area clean, tidy and secure.
• Support safety and confidentiality across the site.
• Liaise with customers/clients in a courteous, helpful manner.
• GCSE Maths & English at a good level; numeracy and literacy strong.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify appropriate staff of arrivals.
• Answer and transfer incoming calls; take messages when needed.
• Sort and distribute post; assist with general office duties.
• Maintain a clean, tidy reception area and assist with security.
• Support safety and confidentiality for patients and staff.

Skills

Reception experience

Customer service

Excellent communication

Microsoft Office

Telephone systems

Confidentiality

Multitasking

Education

GCSE Maths & English

Tools

Windows

Word

Excel

Outlook

Job description

We are looking for a confident Receptionist with a passion for delivering outstanding service. You'll be working 42 hours a week (Covering shift patterns 6am - 2pm and 1pm - 9pm on a rota basis this may include weekend working), making a positive difference to the lives of the people in our care at Cygnet Kenney House., Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it. We are looking for a confident Receptionist with a passion for delivering outstanding Service You'll be working 42 hours a week (Covering shift patterns 6am - 2pm and 1pm - 9pm on a rota basis this may include weekend working) making a positive difference to the lives of the people in our care at Cygnet Kenney House Cygnet Kenney House is our hospital for women, located in Oldham. The services provide a safe and secure care pathway for women with mental health need and are now open. We have collaborated with the NHS to develop services to support women from the North West to be treated closer to home. There are three wards at Cygnet Kenney House; Billington Ward, a 12 bed specialist Psychiatric Intensive Care Unit (PICU), Baldock Ward, a 16 bed Acute service and Harben Ward, a 16 bed mental health rehabilitation and recovery service. Your Day-to-Day...

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls and take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.
• An experienced receptionist/administrator used to liaising with customers/clients
• Organised, naturally helpful and a good multi-tasker
• Computer literate including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.
• At Cygnet, we support our people to grow their careers, gain new skills and keep stepping up. Cygnet was established in 1988. Since then we have developed a wide range of services for individuals with mental health needs, autism and learning disabilities within the UK. We have built a reputation for delivering pioneering services and outstanding outcomes for the people in our care. Our expert and highly dedicated care team of 10 000 employees empower 2864 individuals across 150 services to consistently make a positive difference to their lives, through service-user focused care and rehabilitation.
• £28,050 Per Annum
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Cycle to work scheme & employee discount saving
• Please note: successful candidates will be required to undergo an enhanced DBS check.
• What next? If you care about making a difference we want to talk to you.