Hotel Receptionist

Harri

Greater London

Hybrid

GBP 26,000 - 32,000

Full time

14 days+

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Benefits offered by this job

Pension contributions

Restaurant & Spa discounts

Staff rates across properties

Complimentary stay after probation

Benefits platform discounts

Season ticket loan

Employee Assistance Programme

Development programmes

Bike to work

Recommend a Friend

Uniforms provided

Free meals on duty

Opportunity to join taskforces

Social Committee events

Job summary

The Landmark London is seeking a passionate Hotel Receptionist to join our Front Office on a permanent basis, with an immediate start to deliver memorable moments and five star service to our guests and colleagues. Located opposite Marylebone station, we value positive energy and a welcoming atmosphere in a diverse team with growth opportunities.

As a Receptionist, you will follow SOPs, handle guest registrations and transactions, and strive to exceed expectations.

Qualifications

Customer service and hospitality mindset.
Strong communication and guest relation skills.
Ability to work in a fast-paced hotel environment.

Responsibilities

To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
Understanding of relevant policies and procedures and how to deal with specific situations.
To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
To always put guests ‘first’, trying to meet and exceed their expectations and needs.
To pre-register guests when applicable, following established procedures.
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

Job description

Enrich the Journeys of our People and our Guests as our Hotel Receptionist!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Hotel Receptionist are:

Annual Earnings up to £32,000.00 (£26,436.80 annual base salary + non-contractual tronc)

Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Hotel Receptionist, to join our Front Office on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Hotel Receptionist, your main duties and expectations for the role will include:

To be familiar with the department’s Standard Operating Procedures, as well as the LQA and AA Standards.
Understanding of relevant policies and procedures and how to deal with specific situations.
To be fully conversant with all activities in Front Office related to the handling of cash and money transactions.
To always put guests ‘first’, trying to meet and exceed their expectations and needs.
To pre-register guests when applicable, following established procedures.
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours.

We are …