Reception Supervisor

Klarent Hospitality Limited; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discounts

Learning & progression

Family rates

Employee assistance

Leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual social events

Free parking

Staff meals

Uniform provided

Job summary

Klarent Hospitality Limited invites applications for a Reception Supervisor to join our Edinburgh-area team. You will oversee front desk operations, coordinating with hotel departments and leading a reception team to deliver consistently high-standard guest experiences.

We value exceptional customer service, teamwork, and the ability to multi-task under pressure, while promoting our hospitality brand and guest satisfaction.

Qualifications

• Must deliver exceptional customer service and maintain guest satisfaction.
• Be a true team player and support colleagues.
• Demonstrate competent IT skills for front desk operations.
• Capable of multi-tasking and working under pressure.

Responsibilities

• Oversee reception activities between guests and hotel departments.
• Supervise first impressions and ensure high-standard service.
• Keep team up-to-date on hotel products, services, promotions and VIP events.
• Maximise sales revenue through up-selling.
• Efficiently manage guest requests and exceed expectations.

Skills

Exceptional customer service

Team player

IT proficiency

Multi-tasking

Job description

We have an exciting opportunity for a Reception Supervisor to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn
• Exceptional customer service- someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to multi-task and work under pressure

The Role:

• As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments
• A reception supervisor is responsible for supervising the first impressions of our guests, ensuring service is delivered consistently at a high standard
• Ensuring your team have a current knowledge of the hotel products, services, promotions and daily VIP/special events
• Maximise sales revenue through up-selling
• Manage guest requests efficiently whilst exceeding guest expectations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.