Receptionist

Crimson Hotels Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Discounted stays around the world

Free meal on duty

Paid day off for your Birthday

Team member discounts

Health Benefit schemes

EAP and wellbeing initiatives

Learning and development opportunities

Recognition and reward schemes

Job summary

Crimson Hotels Group, supporting the DoubleTree by Hilton London West End, seeks a friendly Receptionist to warmly welcome guests and manage check-ins.

You will handle reservations, phone inquiries, payments, and alterations, while maintaining smooth operations and delivering outstanding guest service. The role requires excellent communication, a cheerful attitude, and prior hospitality experience in a fast-paced environment.

Qualifications

• Friendly and organized receptionist with a passion for guest service.
• Excellent written and verbal communication skills.
• Experience in hospitality or a similar customer-facing role preferred.

Responsibilities

• Welcome and check in guests warmly and accurately into the system.
• Assist guests with needs, bookings, and changes to reservations.
• Answer phone calls, take payments, and handle requests as they arise.
• Resolve guest complaints professionally to ensure a smooth stay.

Skills

Customer service

Communication

Hospitality experience

Tools

POS systems

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our propertiesoperateunder two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment tosustainability.

Why join Crimson Hotels-

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton London West End hotel which is just a short walk from Holborn Station, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of guests.

What your day will look like?

You’llstart your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day,you’llassistguests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations.You’llalso play a key role in resolvingguest complaints in a professional andtimelymanner, helping to ensure a smooth and enjoyable experience for all.

WhatYou’llBring?

We’relooking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests.You’llbe confident in using technology and comfortable working in a fast-paced environment. Ideally,you’llhavepreviousexperience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.