Receptionist

Crimson Hotels Group; City of Westminster; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hotel discounts

Staff discounts

Birthday day off

EAP & wellbeing

Free meals on duty

Learning & development

Health benefits

Recognition programs

Pension & life assurance

F&B discounts

Job summary

Crimson Hotels Group's DoubleTree by Hilton London – Victoria is seeking a warm, professional Receptionist to welcome guests from arrival to departure. You’ll deliver a polished guest experience at a busy London front desk, ensuring efficient check-ins, payments, and information assistance.

The ideal candidate is passionate about hospitality, with excellent English and a confident, approachable manner. You’ll collaborate with other teams to personalise stays and resolve guest concerns promptly.

Qualifications

• Hospitality mindset and guest-focused attitude.
• Friendly, confident and approachable communication.
• Excellent spoken and written English.
• Organised, detail-oriented, able to stay calm in busy front office.

Responsibilities

• Greet guests with a warm, professional welcome from arrival to departure.
• Handle guest check-ins and check-outs, managing enquiries and payments.
• Provide helpful information and respond to guest requests throughout their stay.
• Collaborate with other departments to ensure a smooth, personalised guest experience.
• Respond to guest concerns in a timely and professional manner.

Skills

Customer service

Front Office experience

English language

Professional appearance

Job description

DoubleTree by Hilton Hotel London – Victoria

DoubleTree by Hilton Hotel London – Victoria is a contemporary 4-star property featuring 251 bedrooms, including 7 elegant suites. Perfectly situated opposite Victoria Station, it offers unmatched access to London’s top attractions, from Buckingham Palace and Westminster Abbey to the West End. Terminus Kitchen & Bar serves modern European cuisine, while the stylish bar and lounge provide relaxed spaces to unwind. With its prime central location, the hotel combines comfort, style, and convenience ideal for both business and leisure stays.

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Operating under two major brands, Hilton and IHG, offering trusted, world-class service, all our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Our Values

Wecaredeeply about our people and communities,empowereach other to grow and succeed, embraceinclusivitycreating a welcoming environment for all,innovateto continuously improve, and remainsustainableto protect our future.

Why Join Us?

We believe great people deserve great perks:

• Exclusive hotel discounts within the Crimson Hotel Group.
• Staff rate discounts Hilton worldwide.
• Extra Day Off for Your Birthday – Because your day matters.
• Employee Assistance Programme and wellbeing.
• Free refreshments and freshly cooked meals while on duty.
• Learning and development opportunities for career progression.
• Health Benefit schemes.
• Recognition and reward schemes.
• Pension Scheme & Life Assurance.
• Discounts in our F&B Outlets.

What your day will look like?

As a Receptionist, you’ll be at the heart of the guest experience, providing a warm, friendly and professional welcome from arrival through to departure. Your key duties will include guest check-ins and check-outs, handling enquiries and payments, managing guest requests and providing helpful information throughout their stay. You’ll work closely with other departments to ensure every guest receives a smooth, personalised and memorable experience. You’ll also respond to guest enquiries and handle any guest concerns in a professional and efficient manner.

The Person

We’re looking for someone with a genuine passion for hospitality and a commitment to delivering exceptional guest service. You’ll be friendly, confident and approachable, with excellent communication skills and a positive can-do attitude. You’ll be organised, attentive to detail and able to remain calm and professional in a busy Front Office environment. Previous experience in a Front Office, Reception or customer-facing role is preferred, along with a good command of English and a professional appearance.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.