Reception Supervisor

Crimson Hotels Group; Slough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounted stays

Free meals on duty

Birthday day off

Job summary

Crimson Hotels Group currently seeks a motivated Front Office Supervisor for the Holiday Inn Express London - Heathrow T5. The role leads the reception team, ensures smooth daily operations, supports check-in/check-out, and resolves guest queries to maintain an outstanding guest experience.

The ideal candidate has at least one year in a similar branded-hotel role, strong communication skills, and a confident, tech-savvy approach to fast-paced environments. Inclusive, team-focused culture offered.

Qualifications

• Minimum of one year’s experience in a similar branded hotel role
• Excellent written and verbal communication skills
• Confident with technology and able to work in a fast-paced environment

Responsibilities

• Lead the reception team to ensure smooth daily operations
• Support check-in and check-out procedures and guest queries
• Collaborate with other departments to deliver exceptional guest experiences
• Provide hands-on support and cover duties as needed

Skills

Customer service

Team leadership

Communication

Tech savvy

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of Holiday Inn Express London - Heathrow T5 which is a 300-room hotel- perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What your day will look like?

As a Reception Supervisor, your day will involve leading the reception team, ensuring smooth daily operations, supporting check-in and check-out procedures, handling guest queries, and working closely with other departments to deliver an exceptional guest experience from arrival to departure.

What You’ll Bring?

We’re looking for a motivated Front Office Supervisor who thrives on leading teams and delivering exceptional guest experiences. An ideal candidate will have minimum of one year’s experience in a similar role within a branded hotel, along with excellent communication skills both written and verbal and a natural ability to create memorable guest experiences. Confident with technology and comfortable in a fast-paced environment, you’ll also be ready to step in and support your colleagues with ad-hoc duties whenever needed. You lead by example, demonstrating our values through outstanding service, strong teamwork, and a positive, solution-focused attitude.

We embrace inclusivity which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.