Receptionist

DoubleTree by Hilton Woking; Greater London; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning and development

Recognition schemes

Job summary

Crimson Hotels is seeking a friendly, organized Receptionist to join the team supporting the Double Tree by Hilton London West End. You will warmly welcome guests, handle check-ins, take payments, and assist with reservations, delivering outstanding service.

Ideal candidates have hospitality or customer-facing experience, excellent written and verbal communication, and comfort using technology in a fast-paced environment. UK work eligibility applies.

Qualifications

• Friendly and organized receptionist
• Excellent communication skills (written and verbal)
• Experience in hospitality or customer-facing roles
• Comfortable using technology/Reservation or front desk software

Responsibilities

• Greet and check in guests warmly and accurately input details into the system
• Assist guests during their stay, answer calls, take payments, modify reservations
• Resolve guest complaints promptly to ensure a smooth experience

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels

• Discounted stays around the world
• Free meal on duty + unlimited hot drinks
• Paid day off for your Birthday
• Team member discounts
• Health Benefit schemes
• Employee Assistance Programme and wellbeing initiatives
• Learning and development opportunities for career progression
• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team supporting the Double Tree by Hilton London West End hotel which is just a short walk from Holborn Station, offering a perfect blend of comfort and convenience. The newly refurbished meeting and event spaces provide the perfect setting for gatherings of guests.

What your day will look like?

You’ll start your day by warmly welcoming and checking in guests, ensuring all their details are accurately entered into our system. Throughout the day, you’ll assist guests with any needs they may have during their stay, answer phone calls, take payments, and make any necessary changes to reservations. You’ll also play a key role in resolving guest complaints in a professional and timely manner, helping to ensure a smooth and enjoyable experience for all.

What You’ll Bring?

We’re looking for a friendly and organized Receptionist who enjoys welcoming guests and providing outstanding customer service. You will have excellent communication skills, both written and verbal, with the ability to create memorable experiences for our guests. You’ll be confident in using technology and comfortable working in a fast-paced environment. Ideally, you’ll have previous experience in hospitality or a similar customer-facing role. You will lead by example-demonstrating our values through outstanding customer service, teamwork, and a positive, solution-focused attitude.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

We embrace inclusivity, which means creating an environment where we celebrate our differences and everybody’s contributions, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief.