Night Manager

Crimson Hotels Group; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Health & Wellbeing Cash Plan

Go Hilton Discount program

Life Assurance Scheme

Pension Scheme

Complimentary meals on duty

Internal career progression

Job summary

100 Queen's Gate Hotel London is seeking a Night Manager to oversee the hotel’s nightly operations and uphold service and operation standards. You’ll handle front desk duties, coordinate between departments, and ensure staff are in place to support a smooth night shift in the Curio Collection by Hilton setting.

Join a team in a historic Kensington townhouse, offering benefits and opportunities within a globally recognized hospitality brand.

Responsibilities

• Contacts the Hotel Manager /Front Office Manager in case of an extreme emergency
• Ensures the hotel’s ‘walk around’ is completed according to the check list
• Ensures all departments are well organised, properly staffed and the night’s operation is running in line with the hotel’s night standards
• Makes sure all night employees are in their work place
• Keeps a positive spirit among night team members and ensures efficient coordination between departments
• Receives lost articles, handles calls regarding lost property and maintains an accurate record of this information in order to forward it to housekeeping on a daily basis
• Stays abreast of current and new industry technology relating to function
• Adopting a flexible approach and attitude to ensure high standards of service are consistently achieved
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Greets and smiles at guests and customers when coming across them on the hotel grounds
• Assists colleagues to perform similar or related jobs when necessary
• To support early shift and late shift receptionist by being present on the desk and helping out with Front office operations including guest complaints.

Job description

The Role

Ensures to manage the hotel’s running on a nightly basis being responsible on providing high service and operation standards and handling complaints in a professional manner in line with hotel management.

What you’ll do:

• Contacts the Hotel Manager /Front Office Manager in case of an extreme emergency
• Ensures the hotel’s ‘walk around’ is completed according to the check list
• Ensures all departments are well organised, properly staffed and the night’s operation is running in line with the hotel’s night standards
• Makes sure all night employees are in their work place
• Keeps a positive spirit among night team members and ensures efficient coordination between departments
• Receives lost articles, handles calls regarding lost property and maintains an accurate record of this information in order to forward it to housekeeping on a daily basis

The Person

• Stays abreast of current and new industry technology relating to function
• Adopting a flexible approach and attitude to ensure high standards of service are consistently achieved
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Greets and smiles at guests and customers when coming across them on the hotel grounds
• Assists colleagues to perform similar or related jobs when necessary
• To support early shift and late shift receptionist by being present on the desk and helping out with Front office operations including guest complaints.

100 Queen's Gate Hotel London

100 Queen’s Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen’s Gate Suite, each stay offers distinct charm.

Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

As part of our team, you’ll have access to a range and benefits,including:

• Health & Wellbeing Cash Plan
• Go Hilton - Discount program for you, your friends & family to stay in over 7,200 Hilton portfolio of hotels around the world starting from £40 a night
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals on duty
• Opportunities for internal career progression
• Dry cleaning and uniform laundering on duty
• Professional training and development opportunities
• Paid birthday day off
• Employee recognition programmes to celebrate your achievements
• Refer a Friend incentive
• Discounts in our F&B Outlets
• MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality. If these traits resonate with your own personality, then The 100 Queen's Gate Hotel is for you.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.