Housekeeping Supervisor

Crimson Hotels Group; Greater London; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefits

EAP & wellbeing

Learning & development

Recognition & rewards

Job summary

Crimson Hotels Group in London is seeking a Housekeeping Supervisor to lead daily room cleaning operations and uphold brand standards. You will ensure guestrooms are prepared to meet luxury service expectations and supervise team members to deliver exceptional guest experiences.

The role requires previous supervisory experience in hotel housekeeping, excellent communication, and a proactive, flexible attitude to guests' needs. On-site work with a dynamic, customer-focused team.

Qualifications

• Experience supervising housekeeping teams in a hotel.
• Strong communication and organisational skills.
• Commitment to guest satisfaction and brand standards.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of rooms, service areas, store rooms and corridors.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Manage stock control and maintenance of equipment.
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.

Skills

Housekeeping

Supervisory

Guest service

English language

Job description

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of DoubleTree by Hilton London West End which is a 275-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

What Your Day Will Look Like

As a Housekeeping Supervisor you will play a key role in ensuring efficient housekeeping operations up to hotel brand standards, provide excellent guest experience and achieve 100% guest satisfaction.

Your key duties will include:

• Allocate work duties to Team Members.
• Perform routine inspections of rooms, service areas,store roomsand corridors.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Manage, efficiently, stock control and the maintenance ofequipment
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.

What You’ll Bring

As well as having previous experience in a Housekeeping supervisory role, you’ll have an absolute commitment to delivering exceptional level of guest service, a charismatic personality with good communication and organisational skills. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. A good command of the English language is essential.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.