Housekeeping Coordinator

Crimson Hotels Group; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Paid day off for Birthday

Team member discounts

Health Benefit schemes

Employee Assistance Programme

Learning opportunities

Recognition schemes

Job summary

Join Crimson Hotels Group as a Housekeeping Coordinator at DoubleTree by Hilton London West End. You will ensure efficient housekeeping operations and deliver flawless service, aiming for 100% guest satisfaction.

Your responsibilities include allocating duties to Team Members, performing inspections of rooms, and managing stock control. Previous experience in a similar role is essential, along with a commitment to exceptional guest service and good communication skills.

Qualifications

• Previous experience in a Housekeeping Coordinator role.
• Commitment to exceptional guest service.
• Good command of the English language.

Responsibilities

• Allocate work duties to Team Members.
• Perform routine inspections of rooms and service areas.
• Report maintenance defects found in the rooms.
• Manage stock control and maintenance of equipment.
• Assist in monitoring housekeeping procedures.

Skills

Guest service

Communication skills

Organizational skills

Attention to detail

Flexibility

Job description

About Us

Crimson Hotels is an independent hotel group dedicated to making every travel experience seamless, relaxing, and memorable. Our properties operate under two major brands, Hilton and IHG, offering trusted, world-class service. All our hotels are proudly Green Key Accredited, reflecting our commitment to sustainability.

Why join Crimson Hotels- We believe great people deserve great perks:

• Discounted stays around the world

• Free meal on duty + unlimited hot drinks

• Paid day off for your Birthday

• Team member discounts

• Health Benefit schemes

• Employee Assistance Programme and wellbeing initiatives

• Learning and development opportunities for career progression

• Recognition and reward schemes

Our Values

We care deeply about our people and communities, empower each other to grow and succeed, embrace inclusivity creating a welcoming environment for all, innovate to continuously improve, and remain sustainable to protect our future.

As part of the Crimson Hotels Group, you will join the team of DoubleTree by Hilton London West End which is a 275-room hotel is perfect for business or leisure stays. Our three meeting rooms accommodate up to 120 guests, ideal for corporate events, private dinners, and social gatherings.

We’re looking for an experienced and friendlyHousekeeping Coordinator who has an exceptional eye for detail and delivers flawless service to join our team.

What your day will look like?

As a Housekeeping Coordinator you will play a key role in ensuring efficient housekeeping operations up to hotel brand standards, provide excellent guest experience and achieve 100% guest satisfaction.

Your key duties will include:

• Allocate work duties to Team Members.
• Perform routine inspections of rooms, service areas,store roomsand corridors.
• Report and log any maintenance defects found in the rooms and assigned areas.
• Manage, efficiently, stock control and the maintenance ofequipment
• Assist in monitoring and controlling housekeeping procedures, including lost and found, key control, security and emergency procedures.

What You’ll Bring

As well as having previous experience in a Housekeeping coordinator role, you’ll have an absolute commitment to delivering exceptional level of guest service, a charismatic personality with good communication and organisational skills. You’ll have a can-do attitude and be able to respond flexibly to different guest requests and situations. A good command of the English language is essential.

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.