Receptionist

Citadines South Kensington London; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Travel allowance

PERKBOX benefits

Employee Assistance Programme

Refer a Friend bonus

Recognition awards

Staff incentives

Relocation accommodation (if needed)

Job summary

Citadines South Kensington London is seeking a confident Receptionist to join our Front Office Team. The role includes warmly welcoming guests, helping with check-in/out, and supporting personalised experiences across a 24/7 operation.

Shifts include early, late, and occasional night work to cover all guest needs. We offer on-the-job training, access to our online learning platform, travel allowances to assist commuting, and a PERKBOX benefits subscription from day one, plus staff incentives and

Qualifications

• Excellent guest engagement skills.
• Ability to personalise guest experiences.
• Willingness to learn IT systems quickly.
• Strong communication and organisational abilities.
• Good command of English is essential.

Responsibilities

• Offer a warm welcome and departure experience to guests.
• Manage expectations and personalise guest plans and travel needs.
• Take initiative in administrative tasks and standard procedures.
• Ensure shift tasks are completed to standard and provide proper handovers.

Skills

Guest engagement

Personalised guest service

IT systems proficiency

Communication & organisation

English language

Job description

Citadines South Kensington London is seeking a confident Receptionist to become part of our Front Office Team. Our properties operate 24/7; therefore, the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Night shifts are also available and required on occasion.

You will report to the Front Office Manager, supporting towardsproviding our guests with unique experiencesand offerings to Live, Work and Play in infinite ways. Designed for the love of cities, Citadines offer travellers the comfort of a serviced residence and the flexibility of a hotel.

AReceptionist will be responsible for:

• Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Taking initiative in accommodating the customers’ needs in a resourceful manner
• Being pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensuring that all shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/shifts.

To be successful in the role of Receptionist, we require:

• Excellent guest engagement skills
• Ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• Ability to communicate and organise yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

This is your opportunity to be part of our team as a Receptionist. We focus on your professional and personal development, and we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• A travel allowance for every day you work to contribute to your commuting cost
• A PERKBOX subscription with benefits, retail discounts and savings available from your first day
• Employee Assistance Programme
• Refer a Friend bonus
• Employee Recognition Awards Ceremony and company team parties
• Once you pass your probation, a special staff rate when staying in our European properties
• Staff incentives when you and your team perform
• (If relocating) 30 days of relocation accommodation within one of our properties, whilst you find permanent lodging

About Us

Citadines is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection , Fox, Harris, POP!, Preference, Quest, Vertuand Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Trading as: Citadines by The Ascott Limited

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