Receptionist

Fairmont-693816e0; Englefield Green; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

28 days holiday

Free meals on duty

Uniform offered and dry cleaned

On-site parking

Shuttle service Heathrow/ Egham

Staff discount

Food and beverage discounts

Christmas gifts

Introduce a friend scheme

Cycle to work

Merlin Entertainments discounts

Taste card

Life assurance

Employee assistance programme

Arora star employee recognition

Long service recognition

Job summary

Fairmont Windsor Park is seeking a reception team member to create a warm and inviting atmosphere for guests, handling check-in/out and providing information about hotel facilities.

You will resolve inquiries promptly, work with other departments for seamless stays, and manage calls, room allocations, and guest billing with a professional, friendly approach.

Qualifications

• Excellent communication skills with a high standard of written and spoken English.
• Strong organisational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• You value being part of a team and supporting your colleagues.
• Opera PMS experience a plus.

Responsibilities

• Greet guests with a warm welcome and infectious smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about facilities, services, and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

Skills

Excellent communication

Organisational skills

Multi-tasking

Calm under pressure

Team player

English proficiency

Tools

Opera PMS

Job description

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.


• Uniform offered and dry cleaned.


• Complimentary on-site parking is available whilst on duty.


• Free limited shuttle service between the hotel and Heathrow Terminal 5 and Egham Station.


• Discounted employee friends & family rates at Arora Hotels.


• Food and beverage discounts.


• Christmas gifts and employee parties


• Introduce a friend scheme


• Cycle 2 work scheme.


• UK attraction discounts @ Merlin Entertainments.


• Taste card.


• Life assurance scheme.


• Wage stream.


• Employee assistance programme.


• Arora star employee recognition.


• Long service recognition award.

About us...

Fairmont Windsor Park is a beautiful, heartfelt retreat surrounded by 40 acres of English countryside that blends iconic heritage with modern elegance. Our five-star hotel includes 251 luxurious bedrooms and suites accompanied by 7 restaurants and bars offering an unrivalled dining experience. The spa and wellness facilities are inspired by nature and the hotel has state of the art conference facilities.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.


• Manage check-in and check-out procedures efficiently,


• Provide guests with information about hotel facilities, services, and local area.


• Handle guest inquiries and resolve any issues promptly and professionally.


• Work closely with other departments to ensure seamless guest experiences.


• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.


• Strong organizational skills and attention to detail.


• Very good at multi-tasking and remaining calm under pressure.


• Excellent communication skills with a high standard of written and spoken English.


• A smart and professional appearance.


• You value being part of a team and supporting your colleagues.


• Most of all, you will have an approachable, positive, and proactive manner.


• 5-star hotel experience in a similar role is a real advantage.


• Opera PMS experience a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary