Hotel Receptionist

HLG-Front Office; Horley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Staff discounts

Food & beverage discounts

Christmas gifts and parties

Refer a friend scheme

Cycle to work

Life assurance

Employee assistance programme

Arora star recognition

Long service award

Job summary

Hilton London Gatwick, connected to Gatwick South terminal, is looking for a friendly receptionist to warmly welcome guests and manage check‑in and check‑out with efficiency. You will provide information about hotel facilities and local attractions, and resolve guest queries with professionalism.

Strong English communication, a smart appearance and team spirit are essential. The role includes a competitive salary (£26,520 plus service charge) and benefits such as free meals on duty, uniform

Qualifications

• Providing high-quality service comes naturally.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting colleagues.
• Approachable, positive and proactive demeanor.
• Experience in a similar role within a 4-star hotel is advantageous.
• Opera PMS experience is a plus.

Responsibilities

• Greet guests with a warm welcome and a smile.
• Manage check-in and check-out procedures efficiently.
• Provide guests with information about hotel facilities, services and local area.
• Handle guest inquiries and resolve issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answer calls, allocate rooms, and prepare guests’ bills.

Skills

Excellent communication

English proficiency

Organisational skills

Team player

Multi-tasking

Tools

Opera PMS

Job description

Salary – £26,520 plus service charge

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Connected to Gatwick South terminal, Hilton London Gatwick has 821 bedrooms and an exciting selection of restaurants and bars, including a Japanese Steakhouse. The hotel has a fitness centre and 23 meeting rooms that can host large conferences.

A bit about what you will do...

Receptionists in our team play a crucial role in creating a warm and inviting atmosphere for our guests. Ensuring every guest receives excellent service throughout their stay.

• Greet our guests with a warm welcome and an infectious smile.
• Manage check-in and check-out procedures efficiently,
• Provide guests with information about hotel facilities, services, and local area.
• Handle guest inquiries and resolve any issues promptly and professionally.
• Work closely with other departments to ensure seamless guest experiences.
• Answering calls, allocating rooms, and preparing guests’ bills.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.