Receptionist

Howden; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global insurance group in London is seeking a Receptionist to be the first point of contact for guests, ensuring a high standard of service. Responsibilities include managing reception desks, liaising with hospitality, and maintaining visitor records. The ideal candidate should possess excellent interpersonal and communication skills, with experience in a similar role. This is a full-time, fully onsite position in their central London head office, offering a collaborative environment where individuals thrive.

Qualifications

• Previous experience in a similar reception role with high-quality face-to-face contact.
• Strong level of administrative experience.
• Ability to work independently and as part of a team.

Responsibilities

• Meet and greet clients in a professional manner.
• Liaise with the Hospitality team on catering bookings.
• Manage booking for couriers for deliveries.

Skills

Excellent communication skills

Excellent customer service skills

Time management

Interpersonal skills

Tools

Microsoft Office

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

Howden is seeking a Receptionist to join our Reception team. You are expected to be the first point of contact for all guests and maintaining a high service standard.

Please note this is a full-time, fully onsite, permanent role based in our central London head office.

Role Responsibilities

• Meet and greet clients and visitors in a professional manner and ensuring they are well looked after whilst inour offices
• Rotating daily between 5 reception desks throughout the building, getting to know each floor and their specific duties
• Working as part of dynamic reception team, helping to maintain a high level of service to all clients
• Booking on the day meeting rooms via the Condeco meeting room booking system as and when needed
• Liaising with the Hospitality team on any changes to catering bookings on the day
• Managing the booking of couriers for domestic and international deliveries
• Ensuring seamless communication is in place between the Hospitality and Reservations teams regarding any hospitality requirements or room bookings for all meetings and internal events.
• Ensure that all visitors sign in and are issued with a visitors pass, keeping records up to date of all visitors in the building and any temporary passes assigned and returned or deactivated if not returned, liaising with the Front of House Coordinator
• Maintaining an open line of communication with the CRES (facilities) team and reporting any issues as soon as known
• Complete a weekly temporary and event pass audit when working on the ground floor
• Taking new starter photos for access passes and forwarding them on to the Front of House Coordinator to create them
• Understanding that some tasks may be asked of you out of your daily tasks and proceeding without issue
• Maintain a high level of understanding of the company's policies and procedures and applying them to everyday work
• Ensure all reception areas are consistently maintained to a high standard, liaising with the cleaners when necessary
• Assisting the hospitality team in ensuring that all client meeting rooms on the 14th floor are reset after every meeting
• Covering of the switchboard, answering calls for all Howden departments and ensuring they filtered to the correct teams
• Maintain a polished appearance, ensuring your uniform is well kept

Role Requirements

• Previous experience of working in a similar reception role, where you have gained excellent interpersonal skills to deliver high quality face-to-face contact with clients and visitors
• A strong level of administrative experience
• Excellent customer service skills
• Maintain a professional manner when answering the telephones
• Ability to work independently and as part of a team
• Excellent communication skills, in both verbal and written English
• Good time management, with ability to prioritise and multitask
• Basic level of knowledge for all Microsoft Office suites
• Experience of working in the service industry desired

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other in the small everyday moments and the bigger challenges
• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent