Client Services Team Member (FOH)

ISS Facilities Services; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

ISS Facilities Services in London is seeking a Client Services Team Member (Front of House) to welcome visitors, clients and staff with a warm, professional approach. You will help manage meeting rooms, answer queries and support front of house operations in a multi-tenant building.

The role requires organisation, proactivity and strong communication skills, with focus on delivering a five-star guest experience and smooth day-to-day building operations.

Qualifications

• Previous experience in a corporate Front of House role is essential.
• Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.
• Excellent verbal and written communication skills.
• Ability to communicate proactively and build customer confidence.
• Strong organisational skills with the ability to manage multiple responsibilities.
• A professional, customer-focused approach with excellent attention to detail.

Responsibilities

• Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.
• Manage Front of House operations within a multi-tenant building environment.
• Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.
• Manage Front of House email inboxes and respond to enquiries in a timely manner.
• Oversee access control procedures, including activating access passes and issuing security fobs.
• Coordinate contractor visits and schedule on-site works to support smooth building operations.
• Provide administrative support, including arranging courier services and maintaining office supplies and stationery.
• Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Job description

We are seeking a Client Services Team Member (Front of House) to be the welcoming face of the Front of House team, providing a warm, personable and professional welcome to visitors, clients, employees and directors.

The successful candidate will anticipate guest needs and consistently deliver excellent customer service while ensuring the efficient booking, presentation and upkeep of client meeting rooms.

Job Description

We are looking for an organised and proactive individual to support the day-to-day operation of a multi-tenant building.

This varied role combines reception, access management, security administration, room bookings and general office support, helping to deliver a seamless five-star experience for all visitors and tenants.

Key Responsibilities

Provide a professional and welcoming Front of House service to all visitors, clients, employees and directors.

Manage Front of House operations within a multi-tenant building environment.

Coordinate meeting room bookings, ensuring rooms are presented to a high standard and ready for use.

Manage Front of House email inboxes and respond to enquiries in a timely manner.

Oversee access control procedures, including activating access passes and issuing security fobs.

Coordinate contractor visits and schedule on-site works to support smooth building operations.

Provide administrative support, including arranging courier services and maintaining office supplies and stationery.

Deliver switchboard and helpdesk cover as required while working collaboratively within a small team to ensure efficient service delivery.

Professional and Personal Competencies/Qualifications

Previous experience in a corporate Front of House role is essential.

An SIA licence would be advantageous.

Proficiency in Microsoft Office applications, SharePoint, Microsoft Teams and Webex.

Excellent verbal and written communication skills.

Ability to communicate proactively and build customer confidence.

Strong organisational skills with the ability to manage multiple responsibilities.

A professional, customer-focused approach with excellent attention to detail.

Willingness to learn, develop new skills and grow within the role.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

Client Services Team Member (FOH)

Company: ISS Facilities Services

Hours: Full-time

Location: London, EC2Y 9AN

Working pattern: On-site

Job type: Permanent

Posting date: 16 Oct 2026

Closing date: 15 Nov 2026

Contract: Financial Services

Hours of work: 40

Contract Type: Permanent

About Disability Confident

Disability Confident is a government scheme.

It encourages employers to recruit and retain disabled people and those with long term health conditions.