Mailroom & Delivery Clerk

Iss; Great Holland; On-site; GBP 18,000 - 24,000; Full time

Job summary

ISS is seeking a Front of House/mailroom assistant to join its facilities team in the United Kingdom. The role covers mail handling, post processing, room set-ups and occasional van duties for site deliveries.

You will deliver strong customer service, communicate clearly with colleagues, and handle confidential material with care. A full UK driving licence is required, and forklift training may be funded.

Qualifications

• Strong customer service experience in a corporate, facilities or professional environment.
• Excellent face-to-face and telephone communication skills.
• Comfortable with physical mail handling and goods movement.

Responsibilities

• Receive and process all incoming post, parcels and courier deliveries.
• Carry out security checks and X-ray screening of incoming items.
• Sort and distribute post to relevant departments.
• Scan correspondence into digital document management systems.
• Complete internal mail runs and handle sensitive documentation.
• Prepare outgoing post and parcels for dispatch using franking machines and Royal Mail services.
• Arrange and process UK and international courier shipments (DHL, FedEx).
• Support loading bay operations and assist with palletised deliveries.

Skills

Customer service

Communication

Attention to detail

Physical mail handling

Integrity

Problem solving

Job description

Job Description

We are looking for a professional and customer-focused individual who will work as part of the Front of House/service team.

This role combines mailroom operations, customer service, goods handling, room set-ups and furniture movement, with potential responsibility for running the mailroom service for a temporary period using a site van.

Key Responsibilities

• Receive and process all incoming post, parcels and courier deliveries.
• Carry out required security checks and X-ray screening of incoming items.
• Sort and distribute incoming post accurately to relevant departments.
• Scan specified correspondence into digital document management systems.
• Complete scheduled internal mail runs, including the handling of sensitive documentation.
• Collect outgoing post and parcels and prepare items for dispatch using franking machines and Royal Mail services.
• Arrange and process UK and international courier shipments using systems such as DHL and FedEx.
• Support loading bay operations, including receiving larger, heavier and palletised deliveries.

Professional and Personal Competencies/Qualifications

• Strong customer service experience, ideally within a corporate, facilities, workplace or other professional environment.
• Excellent face-to-face and telephone communication skills.
• Comfortable carrying out a role involving physical mail handling, deliveries and movement of goods.
• Strong attention to detail and accuracy.
• High level of integrity and discretion when dealing with confidential or classified material.
• Proactive, practical and problem-solving approach.
• Must hold a full UK driving licence and be willing to obtain a Forklift licence (funded).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#aplacetobeyou,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.