Receptionist

Luxury Collection by Marriott Edinburgh Grand and Autograph-Front Office/Reception; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking a friendly and detail-oriented receptionist. In this role, you'll greet guests, efficiently handle check-ins and check-outs, and provide insights on local attractions. You must possess strong communication skills and experience with Opera PMS, ensuring every guest feels special. The hotel offers a supportive work culture with benefits like additional leave and flexible arrangements. Join a team dedicated to creating memorable experiences for every visitor.

Benefits

Discounted hotel room rates

Additional day off for your birthday

Enhanced maternity and paternity leave

Course sponsorship

30% discount on food and beverage

Refer a friend scheme

Flexible working arrangements

Life insurance

Employee assistance program

Social and wellness events

Free meals on duty

Qualifications

• Communication skills for handling guest inquiries and team coordination.
• Organized to manage reservations smoothly.
• Detail-oriented for a seamless guest experience.

Responsibilities

• Create a warm welcome for guests upon arrival.
• Handle check-ins and check-outs efficiently.
• Provide local insights to enhance guest experience.
• Manage bookings and guest requests with a positive attitude.
• Ensure the front desk is organized and welcoming.
• Coordinate with housekeeping to meet guest requests.
• Deliver memorable personal service to guests.

Skills

Great communication skills

Detail-focused and organised

Experience in using Opera PMS

Problem-solving

People person

Flexible and adaptable

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Bringing together the charm of Edinburgh’s historic Old Town with modern sophistication, The Edinburgh Grand and Old Town Chambers are iconic destinations known for exceptional service, contemporary luxury, and timeless elegance. Soon to be rebranded as Edinburgh Grand Autograph under the Luxury Collection by Marriott, these remarkable properties will offer an elevated hospitality experience, seamlessly blending heritage architecture with refined, modern design in the heart of Scotland’s capital.

OUR BENEFITS

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much, much more!

A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

WHAT WE NEED FROM YOU

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.
• Experience in using Opera PMS

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed