Receptionist

Thwaites; Cartmel Fell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

40% of wages accessible weekly

28 days annual leave

Enhanced maternity/paternity pay

Health cash plan + discounts

Long service awards

Employee Assistance Programme

Discounted accommodation and dining

Pension and Life assurance

Training programmes

Apprenticeships available

Supportive work environment

Job summary

Langdale Chase Hotel, part of Thwaites, seeks an experienced Receptionist to deliver warm, professional service on site near Lake Windermere. The role requires handling check-ins/outs, guest inquiries, and local recommendations with a focus on revenue-conscious service and secure handling of belongings.

You will join a recently refurbished property recognised for 5-star AA status and Times Top 100 Places to Stay. Flexible working options and a supportive team culture are offered.

Qualifications

• Hands-on experience in a Four-Star or Five-Star hotel as a receptionist.
• Excellent communication and guest service skills.
• Ability to work face-to-face or over the phone with guests.

Responsibilities

• Greet guests warmly and deliver five-star service.
• Check guests in and out efficiently and politely.
• Maintain knowledge of bedrooms, facilities and local recommendations.
• Handle telephone inquiries with prompt, courteous responses.
• Contribute to bedroom sales and revenue control.
• Ensure security procedures for luggage and deliveries are followed.

Skills

Hospitality experience

Excellent communication

Face-to-face service

Telephone handling

Computer skills

RezLynx familiarity

Tools

RezLynx

Job description

We are looking for an experienced Receptionist to report to the Reception Manager and deliver a five-star guest experience. You will be responsible for ensuring that we offer a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day;

• Provide genuine, warm hospitable service to all of our guests, ensuring an exceptional guest experience at all times
• Have impeccable knowledge of hotel bedroom stock and hotels facilities to offer the best service to guests
• Check guests in and out, showing efficiency and friendliness at all times
• Recognise and acknowledge regular guests and their requirements
• Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
• Be able to recommend and talk to guests knowledgably about places to go and things to do in the local area
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
• To ensure all security procedures with regards to guest's belongings such as luggage, storage or deliveries are carried out with the upmost care and attention from all team members

Who are we looking for?

As an experienced Receptionist, you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel in a receptionist role. You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment