Reception Supervisor

Daniel Thwaites PLC; Windermere; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Stream wage access (up to 40% weekly)

28 days annual leave (33 after 5 years

Enhanced maternity/paternity pay

Health cash plan with discounts

Long service awards incl. free meals &

Employee Assistance Programme

Discounted accommodation, food & drink

Pension and life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Langdale Chase Hotel on the shores of Lake Windermere is seeking an experienced Reception Supervisor to deliver a five-star guest experience. You will lead the reception team, ensuring a warm welcome and personal service while upholding brand standards.

Role offers flexibility to support personal life, including rotas. Prior Four-/Five-Star hotel experience and strong work ethic are essential; RezLynx knowledge is advantageous. Weekend and seasonal hours may apply.

Qualifications

• Experience delivering high-quality hospitality in a Four-/Five-Star environment.
• Ability to motivate and develop a reception team to meet brand standards.
• Strong communication skills, both face-to-face and over the phone.
• Confident computer skills; experience with RezLynx advantageous.

Responsibilities

• Provide the highest standard of customer service and welcome to guests at all times.
• Have impeccable knowledge of bedrooms and hotel facilities to upsell and assist guests.
• Foster a culture of hospitality and recognise regular guests and their needs.
• Respond promptly and courteously to telephone inquiries and guest messages.
• Assist in maximising bedroom sales and ensure revenue control.

Skills

Guest service

Team leadership

Communication

Training and development

RezLynx proficiency

Tools

RezLynx

Job description

We are looking for an experienced Reception Supervisor to report to the Guest Service Manager and deliver a five-star guest experience. You will be responsible for ensuring that the reception team offers a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

Wewill happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day;

• To provide the highest standards of customer service and welcome to ensure an exceptional guest experience to all, at all times.
• Have impeccable knowledge of hotel bedrooms and facilities to offer the best service to guests.
• To create a strong culture of customer service and warm hospitality within the department, including recognising and acknowledging regular guests and their requirements.
• Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls.
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control.
• To supervise and support with the development of the reception team through training to deliver the hotels product plan and brand standards.
• To ensure all security procedures with regards to guest’s belongings such as luggage, storage or deliveries are carried out with the upmost care and attention from all team members.
• Provide efficient delivery of guest messages.
• Support the Guest Service Manager with ensuring all brand standards are delivered by the team.

Who are we looking for?

We are looking for someone who will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel and you must have a strong work ethic and demonstrate the ability to motivate a team. You will be able to work in line with the company’s brand standards.

You will have strong communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner.

You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return, we are offering a rewarding role with scope for career progression along with;

• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment