Night Porter

Daniel Thwaites PLC; Cartmel Fell; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay above NLW

Stream - access up to 40% of wages as/

28 days annual leave (rising to 33)

Enhanced maternity and paternity pay

Health cash plan

Long service awards

Employee Assistance Programme

Discounted accommodation, food, and饮

Pension and Life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Langdale Chase Hotel on Lake Windermere invites applications for a Night Porter to deliver five-star guest service and ensure security overnight.

Reporting to Reception Manager, you will check in late arrivals, check out early departures, and maintain public areas while supporting guest wellbeing. The role requires a background in a similar hotel setting; Rezlynx knowledge is advantageous. Competitive pay above NLW and great staff benefits.

Qualifications

• Previous experience in a similar Night Porter role in a Four- or Five-Star hotel.
• Ability to work in a passionate, loyal, professional manner.
• Strong work ethic, good timekeeping and multi-tasking under pressure.
• Computer literate; Rezlynx experience is advantageous.

Responsibilities

• Provide high standard of guest service and welcome for an exceptional guest experience.
• Ensure full security and health & safety for the hotel and premises overnight.
• Check in late arrival guests and check out early departures.
• Serve refreshments to hotel residents during the night when needed.
• Set up and clear public areas as required.
• Clear restaurant tables after late dinners.
• Complete patrols of the hotel and premises during the night.
• Be knowledgeable about fire evacuation plans and fire panel operation.

Job description

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We are now looking to appoint a Night Porter, reporting to the Reception Manager, to provide a five-star guest experience through the delivery of a caring and attentive service to our visiting guests, as well as ensuring the security and health & safety of the Hotel overnight.

Your day to day;

• Responsible for providing a high standard of guest service and welcome to ensure an exceptional guest experience
• Ensuring full security and health & safety for the hotel and premises throughout the night
• Checking in any late arrival guests and checking out any early departures
• Where necessary serving refreshments to hotel residents throughout the night
• Setting up and clearing any public areas as necessary
• Clearing restaurant tables after any late dinners
• Completing patrols of the hotel and premises throughout the night
• Being knowledgeable and fully conversant with the hotel fire evacuation plans as well as understanding the fire panel operation

Who are we looking for?

You will have worked previously in a similar Night Porter role and will ideally have worked in a high quality Four-Star or Five-Star hotel. You will have the ability to work well with others to represent the Company and the hotel in a passionate, loyal, professional, and knowledgeable manner. You will have a strong work ethic, good timekeeping and the ability to multi-task whilst working in a pressurised environment.

You will be computer literate and previous experience with Rezlynx would be advantageous.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment