Food and Beverage Team Member

Thwaites; Windermere; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Wage streaming

28 days leave

Enhanced parental pay

Health cash plan

Long service awards

Employee assistance

Discounted stays

Pension

Training programmes

Apprenticeships

Engaging work environment

Job summary

Langdale Chase Hotel seeks Food & Beverage Team Members to deliver a five-star standard service, reporting to the Restaurant Manager. You will provide warm hospitality, ensuring high standards of service and product quality while coordinating with the kitchen on menus and guest requests.

We offer flexible working options to support personal life, including rotas for school drop-off and pick-up, and a range of benefits as part of a rewarding career path within a premium hotel.

Qualifications

• Must have worked in a similar role in a Four-Star or Five-Star hotel or fine dining establishment.
• Genuine passion for the food and drink industry.
• Exemplary guest service, strong interpersonal skills, warmth and professionalism.
• Ability to multi-task in a busy, pressurised environment.

Responsibilities

• Provide warm and knowledgeable hospitality to guests at all times.
• Maintain high standards of food and beverage service and product quality.
• Collaborate with kitchen on menu items and special requests.
• Prepare the department: tables, carpets, floors, cutlery, condiments, garnishes, coffee.
• Ensure the department is set and closed per service requirements.
• Communicate effectively with reception and reservations teams.

Skills

Guest service

Team player

Communication

Flexible

Job description

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We are now looking to appoint Food & Beverage Team Members reporting to the Restaurant Manager to deliver a five-star standard service to our guests and ensure the delivering of the highest levels of guest experience, providing warm hospitality and impeccable service. We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day;

• Providing a high level of warm and knowledgeable hospitality at all times to all guests
• Ensuring the implementation of high standards of food and beverage service and high levels of product quality throughout the food service period
• Working closely with the kitchen team throughout the food service regarding menu items, speciality menus and special requests
• Preparation of the department including laying tables, vacuuming carpets, sweeping floors, polishing cutlery, preparing condiments and garnishes, and preparing coffee
• Ensuring the department is set and closed down as per service requirements
• Providing effective communication with the reception and reservation teams, ensuring guest requirements are met

Who are we looking for?

You will have worked previously in a similar role and will ideally have worked in a high quality Four-Star or Five-Star hotel, or fine dining restaurant.

You will have a genuine passion for the food and drink industry. You will have exemplary guest service skills, good interpersonal skills, be warm and friendly and have the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have a strong work ethic and the ability to multi-task whilst working in a busy and pressurised environment.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment