Receptionist

Daniel Thwaites PLC; Cartmel Fell; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

40% wage access

28 days annual leave rising to 33

Enhanced maternity/paternity pay

Health cash plan with discounts

Long service awards (free meals & Sts)

Employee Assistance Programme

Discounted accommodation, food & drink

Pension & Life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Langdale Chase Hotel on Lake Windermere is seeking an experienced Receptionist to deliver a five-star guest experience, warmly welcoming guests and handling check-ins and check-outs with professionalism.

You will have superb communication skills, knowledge of hotel facilities, and the ability to assist guests with local recommendations. RezLynx experience is beneficial, and flexi-working options are available to support personal life.

Qualifications

• Hands-on experience as a receptionist in a Four- or Five-Star hotel.
• Excellent communication skills with guests and colleagues.
• Ability to manage front desk tasks professionally and efficiently.

Responsibilities

• Greet guests warmly and provide five-star service at all times.
• Check guests in and out with efficiency and a friendly manner.
• Maintain knowledge of bedroom stock and hotel facilities to assist guests.
• Answer phone calls promptly and offer knowledge about local attractions.
• Support revenue goals through upselling where appropriate.
• Ensure security procedures for luggage, deliveries and guest belongings are followed.

Skills

Hospitality

Customer service

Communication skills

Teamwork

Professionalism

Tools

RezLynx

Job description

We are looking for an experienced Receptionist to report to the Reception Manager and deliver a five-star guest experience. You will be responsible for ensuring that we offer a warm welcome and a personal and professional service to the guests that visit our beautiful property located on stunning Lake Windermere.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3 and North of England Hotel of the Year.

We will happily discuss flexible working options to support with personal life, including rotas to support with school drop off and pick up.

Your day to day;

• Provide genuine, warm hospitable service to all of our guests, ensuring an exceptional guest experience at all times
• Have impeccable knowledge of hotel bedroom stock and hotels facilities to offer the best service to guests
• Check guests in and out, showing efficiency and friendliness at all times
• Recognise and acknowledge regular guests and their requirements
• Ensuring the department offers a prompt, courteous, knowledgeable response to telephone calls
• Be able to recommend and talk to guests knowledgably about places to go and things to do in the local area
• To contribute towards the maximisation of bedroom sales and deliver high levels of revenue control
• To ensure all security procedures with regards to guest’s belongings such as luggage, storage or deliveries are carried out with the upmost care and attention from all team members

Who are we looking for?

As an experienced Receptionist, you will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel in a receptionist role. You will have exemplary communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive rate of pay, above NLW
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment