Luxury Hotel Reception Supervisor - Flexible Hours

Daniel Thwaites PLC; Windermere; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Stream wage access (up to 40% weekly)

28 days annual leave (33 after 5 years

Enhanced maternity/paternity pay

Health cash plan with discounts

Long service awards incl. free meals &

Employee Assistance Programme

Discounted accommodation, food & drink

Pension and life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Langdale Chase Hotel on the shores of Lake Windermere is seeking an experienced Reception Supervisor to deliver a five-star guest experience. You will lead the reception team, ensuring a warm welcome and personal service while upholding brand standards.

Role offers flexibility to support personal life, including rotas. Prior Four-/Five-Star hotel experience and strong work ethic are essential; RezLynx knowledge is advantageous. Weekend and seasonal hours may apply.

Qualifications

• Experience delivering high-quality hospitality in a Four-/Five-Star environment.
• Ability to motivate and develop a reception team to meet brand standards.
• Strong communication skills, both face-to-face and over the phone.
• Confident computer skills; experience with RezLynx advantageous.

Responsibilities

• Provide the highest standard of customer service and welcome to guests at all times.
• Have impeccable knowledge of bedrooms and hotel facilities to upsell and assist guests.
• Foster a culture of hospitality and recognise regular guests and their needs.
• Respond promptly and courteously to telephone inquiries and guest messages.
• Assist in maximising bedroom sales and ensure revenue control.

Skills

Guest service

Team leadership

Communication

Training and development

RezLynx proficiency

Tools

RezLynx

Job description

Langdale Chase Hotel on the shores of Lake Windermere is seeking an experienced Reception Supervisor to deliver a five-star guest experience. You will lead the reception team, ensuring a warm welcome and personal service while upholding brand standards.

Role offers flexibility to support personal life, including rotas. Prior Four-/Five-Star hotel experience and strong work ethic are essential; RezLynx knowledge is advantageous. Weekend and seasonal hours may apply.