Receptionist

Hoar Cross Hall - Front Office; Burton upon Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury spa resort in Staffordshire is seeking part-time Receptionists. Responsibilities include welcoming guests, handling reservations, and providing information about the hotel and spa. Ideal candidates will have excellent communication skills and a guest-focused approach. The role offers competitive pay, complimentary spa access, and a supportive work environment. Flexibility in scheduling is essential, as the positions require availability on weekends and throughout the week.

Benefits

Competitive salary

Complimentary use of spa and leisure facilities

Free staff meal

Complimentary Spa Day on work anniversary

Discounts on overnight stays and spa days

30% discount on food and drink

Free on-site parking

Refer a friend scheme

Access to employee assistance programme

Ongoing training and development opportunities

Qualifications

• Experience in a customer service or hospitality role is desirable.
• Knowledge of spa and hotel operations is a plus (training provided).

Responsibilities

• Welcome guests professionally, ensuring a seamless check-in and check-out experience.
• Handle reservations and provide support during guest visits.
• Maintain a thorough understanding of hotel and spa facilities and procedures.

Skills

Excellent communication and interpersonal skills

A polite, professional, and guest-focused approach

Confident in using booking systems and handling multiple tasks

Sales-minded attitude

Job description

Receptionist

Hoar Cross Hall, Staffordshire

2 x Part‑Time Positions Available

Salary: £12.21 per hour

About Us

Welcome to Hoar Cross Hall, a historic estate and luxury spa resort set in the heart of Staffordshire. Blending the grandeur of a stately home with state‑of‑the‑art wellness facilities, we offer our guests an unforgettable escape, where elegant surroundings meet world‑class hospitality.

At Hoar Cross Hall, we believe in creating exceptional experiences for our guests and our team. We treat every guest like a friend of the family, and we hire people who bring passion, warmth, and professionalism to everything they do. If you’re looking for more than just a job, and want to grow within a team that values your potential, we’d love to hear from you.

The Role

Are you passionate about people and take pride in delivering exceptional service? Whether you’re the natural host at home or someone who thrives on making others feel welcome, this could be the ideal next step in your hospitality career.

As a Receptionist, you’ll be at the heart of the guest experience, creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check‑ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return.

Key Responsibilities

• Welcome guests with warmth and professionalism, ensuring a smooth and seamless check‑in and check‑out experience.
• Handle reservations, check‑ins, and check‑outs efficiently and accurately.
• Answer all phone calls professionally, efficiently, and in a friendly manner.
• Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
• Assist with guest inquiries and provide information about the property and local attractions.
• Follow procedures accurately and have a comprehensive understanding of the hotel’s and spa’s facilities, policies, and procedures.
• Effectively sell packages and additional treatments to guests.
• Provide support for other administrative duties as required by the team.

What We’re Looking For

Essential Skills and Experience:

• Excellent communication and interpersonal skills
• A polite, professional, and guest‑focused approach
• Confident in using booking systems and handling multiple tasks at once
• A sales‑minded attitude with the ability to promote services and packages
• Knowledge of spa and hotel operations is a plus (training provided)

Hours and Schedule Position 1

• Contract: 8 hours per week
• Schedule: Saturday or Sunday

Hours and Schedule Position 2

• Contract: 32 hours per week
• Schedule: 4 out of 7 days per week
• Please note that full flexibility is essential, and you may be required to support the team outside of core hours when business needs demand.
• Please advise your preferred shifts on your availability during the application process.

Why Join Hoar Cross Hall?

• Competitive salary
• Complimentary use of spa and leisure facilities
• Free staff meal from our on‑site canteen
• Complimentary Spa Day on your work anniversary
• Discounts on overnight stays and spa days
• 30% discount on food and drink
• Free on‑site parking
• Refer a friend scheme
• Access to an employee assistance programme
• Comprehensive induction and ongoing training
• A fun, supportive, and inclusive work environment with development opportunities

Additional Information

• Please note that due to our rural location, there are no public transport links; therefore access to your own reliable mode of transportation is strongly recommended.
• At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently.

Be Part of Our Family

They say you can’t choose your family, but at Hoar Cross Hall, we believe differently. We choose passionate people who bring positivity, professionalism, and warmth to our team. If that sounds like you, we’d love to welcome you to the Hoar Cross Hall family.