Receptionist

Harvey Group Practice; Bulwell; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Learning and development opportunities

Regular training and practice policy |

Opportunities for personal development

Recognition of achievements

Focus on staff well-being

Support for work-life balance

Job summary

Harvey Group Practice is seeking a Receptionist to be the first point of contact for patients, handling bookings, queries and payments in a GP surgery. The role involves maintaining patient records, processing prescriptions, and supporting the clinical team day-to-day in a busy healthcare setting.

Key duties include greeting patients, scheduling appointments, handling confidential information with discretion, and liaising with GPs and external providers.

Qualifications

• Experience in a customer service or administrative role.
• Ability to handle confidential information with discretion.
• Strong communication and organisational skills.

Responsibilities

• Greet and assist patients in person and by phone.
• Schedule appointments with doctors, nurses and healthcare professionals.
• Handle patient queries, complaints and requests professionally.
• Inform patients about surgery policies, procedures and services.
• Maintain and update patient records on the clinical system.
• Process prescription requests, referrals and medical reports.
• Assist with new patient registration and related paperwork.
• Collect and process payments for non-NHS services.
• Communicate with GPs, nurses and staff, relaying messages accurately.
• Liaise with external providers and safeguarding policies.
• Manage waiting room areas and coordinate home visits when needed.

Skills

Customer service

Administrative skills

Excellent communication

IT skills

Confidentiality

Tools

Appointment system

Microsoft Office

Job description

Receptionist post at Harvey Group Practice, a GP surgery, acting as the first point of contact for patients in person and by phone. Work covers booking appointments, handling queries, processing prescriptions and referrals, and keeping patient records current. The role also takes payments for non-NHS services and supports the clinical team day to day. Customer service or admin experience, ideally in healthcare, and strong confidentiality practice are what decide fit.

What the job involves

• Greet and assist patients in person and on the phone
• Schedule appointments with doctors, nurses and other healthcare professionals
• Handle patient queries, complaints and requests professionally
• Inform patients about surgery policies, procedures and services
• Maintain and update patient records on the clinical system
• Process prescription requests, referrals and medical reports
• Assist with new patient registration and related paperwork
• Collect and process payments for non-NHS services
• Communicate with GPs, nurses and healthcare staff, relaying messages promptly and accurately
• Liaise with external providers such as hospitals, pharmacies and specialists
• Protect patient information in line with GDPR, confidentiality, data security and safeguarding policies
• Manage waiting room areas and coordinate home visits where needed

What’s required

Experience

• Experience in a customer service or administrative role

Skills & knowledge

• Excellent communication and interpersonal skills
• Strong organisation and ability to multitask in a busy setting
• Competent IT skills, including appointment systems, email and basic software
• Ability to handle sensitive information with confidentiality
• Patient-centred attitude with empathy, patience and professionalism
• Good time management and problem-solving

Other

• Reliability, punctuality and effective teamwork
• Flexibility and adaptability to changing tasks and priorities
• Calm, professional manner under pressure

Nice to have

• Experience within healthcare
• Proficiency in Microsoft Office and clinical systems, with training provided if necessary

What’s offered

• Learning and development opportunities
• Regular training and practice policy modules
• Opportunities for personal development
• Recognition of achievements
• Focus on staff well-being
• Support for work-life balance