Patient Advisor

The Methodist Church in Britain; Halifax; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS pension

Private healthcare plan

Uniform

Full induction programme

Job summary

Plane Trees Group Practice is seeking a Receptionist/Administrator to be the first point of contact for patients and visitors. You will book appointments, direct inquiries to the clinical team, manage messages, and handle data input with strict confidentiality.

You will work a 30-hour week from Monday to Friday with Saturdays on a rota (0800–1830) and may cover sickness/holidays. DBS check and flexibility outside core hours are required.

Qualifications

• GCSE level or equivalent
• DBS check required
• Flexibility to work outside core office hours

Responsibilities

• Acting as the first point of contact for patients and visitors, greeting and directing them
• Booking appointments and using the appointment system effectively
• Acting as central point of contact, distributing information, messages and enquiries for the clinical team
• Liaising with multidisciplinary team members and external agencies such as secondary care and community providers
• Providing general support to the multidisciplinary team
• Informing and supporting patients in choices about their healthcare, and referring them to appropriate services
• Processing information, maintaining electronic filing systems and carrying out data input
• Managing patient data in line with the practice patient information system
• Maintaining the practice email account and reporting computer system problems
• Following data security and protection systems and maintaining patient confidentiality
• Photocopying, shredding and other administrative duties
• Ensuring building security, including doors, windows and alarm

Skills

IT skills

MS Office

Communication

Interpersonal skills

Time management

Teamwork

Autonomy

Problem solving

Data entry

Education

GCSE level

Job description

This reception and administration role sits at Plane Trees Group Practice, a busy GP practice serving around 9,300 registered patients. The post-holder is the first point of contact for patients and visitors, booking appointments, directing people and passing messages and enquiries to the clinical team. It is a 30-hour week, Monday to Friday with Saturdays on a rota between 0800 and 1830, and includes cover for sickness and holidays. Candidates need a DBS check and must be flexible about hours outside core office times.

What the job involves

• Acting as the first point of contact for patients and visitors, greeting and directing them
• Booking appointments and using the appointment system effectively
• Acting as central point of contact, distributing information, messages and enquiries for the clinical team
• Liaising with multidisciplinary team members and external agencies such as secondary care and community providers
• Providing general support to the multidisciplinary team
• Informing and supporting patients in choices about their healthcare, and referring them to appropriate services
• Processing information, maintaining electronic filing systems and carrying out data input
• Managing patient data in line with the practice patient information system
• Maintaining the practice email account and reporting computer system problems
• Following data security and protection systems and maintaining patient confidentiality
• Photocopying, shredding and other administrative duties
• Ensuring building security, including doors, windows and alarm

Qualifications

• Educated to GCSE level or equivalent

Experience

• Experience of working with the general public

Skills & knowledge

• Strong IT skills and competence in MS Office applications
• Excellent written and oral communication with a clear, polite telephone manner
• Good interpersonal skills, working in a team and autonomously
• Effective time management and planning
• Problem solving and analytical skillsFollowing policy and procedure

Checks & eligibility

• Disclosure Barring Service (DBS) check

Other

• Flexibility to work outside core office hours
• Polite, confident and cooperative
• Motivated and forward-thinking
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Nice to have

• GCSE Mathematics and English at grade C or above
• AMSPAR Receptionist Qualification
• Clinical IT system user skills
• Experience of administrative duties
• Experience of working in a healthcare setting

What’s offered

• A wide range of training and development opportunities
• NHS pension
• Private healthcare plan
• Uniform
• Full induction programme