Receptionist

The Methodist Church in Britain; East Midlands; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

NHS Pension Scheme

Employee discounts

EAP wellbeing support

Job summary

Lister House Surgery is seeking a part-time receptionist to greet patients and visitors, answer enquiries and manage appointment bookings across four sites. The role includes maintaining accurate patient records, assisting patients with triage forms and liaising with clinicians.

A year of customer service or reception experience is required. The successful candidate will demonstrate excellent communication, Microsoft Office skills and confidentiality in a busy primary care environment.

Qualifications

• GCSE including English or equivalent.

Responsibilities

• Greet patients and visitors courteously and efficiently.
• Deal with patients, relatives and carers face to face or by telephone.
• Handle general enquiries.
• Book and cancel appointments.
• Keep patient details up to date and correct.
• Copy and scan documents promptly and accurately.
• Deal with requests from patients and clinicians in line with practice policy.
• Help patients complete the triage form and relay relevant information clearly.
• Pass information proactively between patients, doctors and other professionals.

Skills

Customer service

Phone communication

In-person communication

Interpersonal skills

Microsoft Office

Organisation

Confidentiality

Education

GCSE English

Tools

SystmOne

Photocopier

Job description

The Reception team at Lister House Surgery, a GP practice running four sites, needs a receptionist to handle patient contact face to face and by phone. The core of the work is greeting patients and visitors, answering enquiries, booking and cancelling appointments, keeping patient records accurate and helping patients complete the triage form. The post is part time only. Applicants need at least a year's customer service or reception experience.

What the job involves

• Greet patients and visitors courteously and efficiently
• Deal directly with patients, relatives and carers, face to face or by telephone
• Handle general enquiries
• Book and cancel appointments
• Keep patient details up to date and correct
• Copy and scan documents promptly and accurately
• Deal with requests from patients and clinicians in line with practice policy
• Help patients complete the triage form and relay relevant information clearly
• Pass information proactively between patients, doctors and other professionals

What’s required

Qualifications

• GCSE including English or equivalent

Experience

• One year's experience in a customer service or reception environment

Skills & knowledge

• Good knowledge of Microsoft Office, email and the internet
• Good face-to-face and telephone communication, including difficult situations
• Good interpersonal and organisational skills
• Knowledge of office equipment, including photocopying
• Accurate filing
• Accurate translation of information, verbally and in writing

Other

• Ability to liaise appropriately with staff at all levels
• Strict confidentiality
• Ability to cope well under pressure
• Use of own judgement in responding to patient queries

Nice to have

• NVQ level 2 in customer service or a similar customer service qualification
• Previous teamwork experience
• Previous NHS experience
• Experience of SystmOne or similar
• Scanning experience

What’s offered

• Generous holiday entitlement
• NHS Pension Scheme
• Access to a range of NHS discounts
• Employee EAP well-being support
• Employee discounts