Healthcare Receptionist: Patient-Centric Front Desk

Harvey Group Practice; Bulwell; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Learning and development opportunities

Regular training and practice policy |

Opportunities for personal development

Recognition of achievements

Focus on staff well-being

Support for work-life balance

Job summary

Harvey Group Practice is seeking a Receptionist to be the first point of contact for patients, handling bookings, queries and payments in a GP surgery. The role involves maintaining patient records, processing prescriptions, and supporting the clinical team day-to-day in a busy healthcare setting.

Key duties include greeting patients, scheduling appointments, handling confidential information with discretion, and liaising with GPs and external providers.

Qualifications

• Experience in a customer service or administrative role.
• Ability to handle confidential information with discretion.
• Strong communication and organisational skills.

Responsibilities

• Greet and assist patients in person and by phone.
• Schedule appointments with doctors, nurses and healthcare professionals.
• Handle patient queries, complaints and requests professionally.
• Inform patients about surgery policies, procedures and services.
• Maintain and update patient records on the clinical system.
• Process prescription requests, referrals and medical reports.
• Assist with new patient registration and related paperwork.
• Collect and process payments for non-NHS services.
• Communicate with GPs, nurses and staff, relaying messages accurately.
• Liaise with external providers and safeguarding policies.
• Manage waiting room areas and coordinate home visits when needed.

Skills

Customer service

Administrative skills

Excellent communication

IT skills

Confidentiality

Tools

Appointment system

Microsoft Office

Job description

Harvey Group Practice is seeking a Receptionist to be the first point of contact for patients, handling bookings, queries and payments in a GP surgery. The role involves maintaining patient records, processing prescriptions, and supporting the clinical team day-to-day in a busy healthcare setting.

Key duties include greeting patients, scheduling appointments, handling confidential information with discretion, and liaising with GPs and external providers.