Care Coordinator/Receptionist

The Methodist Church in Britain; England; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Training and development

Registered training practice

Education and development support

Involvement in research

Professional development and induction

Job summary

Bretton Park Healthcare operates Bretton Medical Practice and Park Medical Centre in a multidisciplinary training setting. The role combines front-of-house reception with coordinating appointments, referrals, recalls and follow-up while maintaining accurate records across both sites.

Experience in customer service, administration or reception is required; medical reception experience is desirable but not essential. Training and development are provided in a registered training practice in the UK.

Qualifications

• Clear written and verbal communication
• Friendly, professional telephone manner
• Confidential and patient-focused approach
• Reliable, flexible and willing to learn
• Good IT skills
• Ability to manage competing priorities

Responsibilities

• Help patients reach the appropriate service or healthcare professional
• Book, amend and cancel appointments under practice procedures
• Coordinate referrals, recalls and follow-up activities and monitor outstanding tasks
• Liaise with patients, carers, clinicians, care homes and external providers
• Support patient registration and maintain accurate records
• Process repeat prescriptions under practice protocols
• Record information in SystmOne and other systems
• Identify delays or issues and escalate as needed
• Provide welcoming reception, answer calls, take messages and direct requests
• Handle correspondence and forward to the right team
• Provide reception cover across both practice sites
• Support the wider administration team and carry out other duties

Skills

Communication skills

Telephone manner

Teamwork

IT skills

Prioritisation

Confidentiality

Tools

SystmOne

Job description

This Care Coordinator/Receptionist post sits in the Administration Team at Bretton Park Healthcare, which runs Bretton Medical Practice and Park Medical Centre. It combines front-of-house patient reception with coordinating appointments, referrals, recalls and follow-up, and keeping accurate records. The post is distinct for its work across both practice sites as required, within a multidisciplinary setting in a registered training practice. Experience of customer service, administration or reception is needed, while medical reception experience is desirable but not essential.

What the job involves

• Help patients reach the appropriate service or healthcare professional
• Book, amend and cancel appointments under practice procedures
• Coordinate referrals, recalls and follow-up activities and monitor outstanding tasks
• Liaise with patients, carers, clinicians, care homes and external providers
• Support patient registration, update demographic details and maintain accurate records
• Process repeat prescription requests under practice protocols
• Use SystmOne and other systems to record information and complete administrative tasks
• Identify delays or issues and elevate them to the appropriate colleague
• Provide a welcoming reception service, answering calls, taking messages and directing requests
• Handle incoming correspondence and digital requests, forwarding them to the right team
• Provide reception cover across both practice sites as required
• Support the wider administration team and carry out other reasonable duties

What’s required

Qualifications

• Good standard of general education
• Willingness to undertake relevant training and learn practice procedures and systems

Experience

• Experience of working with the public, customers, service users or colleagues in a professional setting
• Experience of administration, customer service, reception, coordination or a similar role

Skills & knowledge

• Good written and verbal communication skills
• Friendly and professional telephone manner
• Friendly, approachable and patient-focused
• Reliable, flexible and willing to learn
• Good IT skills
• Ability to manage competing priorities

Other

• Professional approach to confidentiality
• Ability to work effectively as part of a team and use initiative

Nice to have

• Previous medical reception or healthcare administration experience
• Previous experience in a GP practice, the NHS or another healthcare setting
• Knowledge of SystmOne or another clinical record system
• Experience coordinating appointments, referrals, recalls or follow-up activities
• Empathetic and respectful with people from different backgrounds
• Understanding of patient confidentiality and information governance, and handling sensitive information
• Familiarity with Microsoft Office and electronic record keeping
• Ability to work independently on allocated tasks and contribute to a team

What’s offered

• Training and support provided, so medical reception experience is not essential
• Work in a registered training practice
• Support for education and development
• Involvement in research
• Professional development and induction