Shift Bank Receptionist

Career Choices Dewis Gyrfa Ltd; Weston-super-Mare; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

DBS check required

Job summary

Cygnet Hospital Kewstoke is seeking a Bank Receptionist to join our team at the Weston-super-Mare site. The role focuses on welcoming visitors, handling calls, and supporting with scheduling while upholding strict patient confidentiality and security.

Successful candidates will have receptionist/administration experience, be highly organized, and proficient with basic Microsoft Office tools. DBS check is required.

Qualifications

• An experienced receptionist/administrator used to liaising with service users and professionals.
• Organised, naturally helpful and a good multi-tasker with confidentiality awareness.
• Proficient with Windows/Word/Excel/Outlook or equivalent.
• Knowledgeable of telephone systems and polite, approachable communication.

Responsibilities

• Greet visitors, notify staff of arrivals, and assign/verify sign-in.
• Answer, transfer calls and take messages as appropriate.
• Sort and distribute post; assist with general office duties.
• Maintain a clean reception area and ensure security protocols.
• Promote safety and confidentiality across site users.

Skills

Receptionist experience

Multitasking

Excellent communication

Telephone systems

Tools

Microsoft Office

Telephone systems

Job description

Helping others improve and turn their lives around

• there’s no better feeling.

It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.

Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist service for personality disorder.

Responsibilities include managing visitor security checks, operating secure access doors, handling urgent switchboard calls, and supporting with scheduling.

Working in mental health administration requires a calm, compassionate demeanour, as the role often involves interacting with distressed or emotionally heightened individuals.

Daily tasks heavily focus on balancing patient confidentiality with strict site security protocols. £13.00 per hour +
12.1% annual leave.

Day to day...

• Provide a professional, welcoming reception experience Assign security keys, visitor ID and alarms
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist/administrator used to liaising with service users and professionals
• Organised, naturally helpful and a good multi-tasker Responsible with an understanding of mental health
• including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• A good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference

• we want to talk to you.