Receptionist (Bank)

Nuffield Health; Cambridge; On-site; GBP 11,000 - 18,000; Part time

Benefits offered by this job

Holiday entitlement

Pension scheme

Gym membership discount

Job summary

Nuffield Health Cambridge Hospital is seeking a Receptionist on a bank basis in Cambridge. This part-time role involves greeting patients, taking enquiries, booking appointments, and supporting the department with paperwork and administrative tasks.

The candidate should have strong communication and IT skills, with healthcare reception experience preferred. Salary is up to £13.10 per hour with early mornings, evenings, and weekend shifts.

Qualifications

• Excellent communication and interpersonal skills.
• Able to explain sensitive information clearly and compassionately.
• Experience in healthcare administration or reception is desirable.
• Good IT and keyboard skills.

Responsibilities

• Answer phones, handle enquiries and book appointments.
• Welcome patients and direct them to changing or waiting areas.
• Prepare clinical paperwork, referral forms and charge sheets, plus terms and conditions.

Skills

Communication skills

Customer service

IT skills

Healthcare experience

Tools

IT systems

Job description

Receptionist (Bank) Cambridge Hospital | Bank - Ad Hoc | Part Time Up to £13.10 per hour Includes early mornings, early evenings and weekend shifts. Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Our reception team in our Cambridge Hospital currently have an internal opportunity for a Receptionist. Continue your journey with us whilst we’ll support you to be your best.

The Role

You will be the face of Nuffield Health and sensitive to our customer’s needs.

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, dealing with enquiries and booking appointments.
• Welcome patients, in person, and directing them to the appropriate changing or waiting rooms.
• Crucially, you will also help the department run smoothly by preparing clinical paperwork, referral forms and charge sheets, plus terms and conditions.

The Person

To succeed as a Receptionist you will have:

• Great communication skills.
• The ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
• Ideally, you will have experience of working within Healthcare administration or a relevant reception environment.
• Good IT and keyboard skills.

Benefits

• Holiday in line with the working time directive.
• Access to our pension scheme.
• Discounted gym membership at £35.00 a month.

Nuffield Health Cambridge Hospital

Nuffield Health Cambridge Hospital Our state-of-the-art hospital, is central Cambridge’s premium private hospital, boasting an Outstanding CQC score and offer a full range of medical and surgical specialties. With expertise in Cancer care and Cancer surgery, Orthopaedic surgery (including robotic surgery), Neurosurgery, Cardiology as well as specialist Paediatric services. Recently having secured a partnership with the Royal Papworth NHS (National Health Service) Trust we will see growth in our Cardiology services and aim to expand our current speciality in this field. Backed by the latest diagnostic imaging facilities including wide bore MRI and CT scanning, we offer immediate assessment and expert diagnosis. Hospital facilities include 3 state of the art digital theatres, 32 beds, Surgical Day Case theatre/endoscopy suite, Surgical Day PODs, private consultation rooms, close monitoring units, Chemotherapy suite, on-site registered pharmacy, Diagnostic scanning unit and a Pathology laboratory.

Join Nuffield Health and create the future you want, today.

About Nuffield Health

Nuffield Health, is the UK’s largest healthcare charity. For over 60 years, we’ve been working to make the UK fitter, healthier, happier and stronger. All for the public benefit. We do this through our family of 31 award-winning hospitals, 113 fitness and wellbeing centres, healthcare clinics and over a 100 workplace wellbeing services. As a charity, we reinvest all our income into our services, into pioneering improvements in care, and most importantly into our social impact programmes, which are designed to support people who would not normally be able to afford or access our services. Its all part of our mission to give everyone the care they need and to build a healthier nation.