Receptionist

Brook Street; Bradford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Guaranteed interview for ex-military

Job summary

Brook Street in Bradford, West Yorkshire, is recruiting a Receptionist for a City Courts Probation Office. The role contributes to a professional, calm front-of-house environment and supports admin across the Probation Service.

You will greet visitors, handle calls and emails, manage passes, and assist with day-to-day tasks while ensuring safeguarding and confidentiality. The position may involve occasional travel and after-hours flexibility.

Qualifications

• ICT proficient and confident with Microsoft Office
• Excellent verbal and written communication
• Professional, welcoming manner with strong customer relations
• Ability to stay tactful and diplomatic under pressure
• Commitment to diversity and anti-discriminatory practice
• Respect for confidential information

Responsibilities

• Greet visitors and handle enquiries via phone and email
• Log visitor arrivals/departures and issue passes
• Answer basic queries about the Probation Service
• Escalate complex questions to managers
• Diffuse potentially challenging situations with tact
• Spot safeguarding concerns and notify relevant staff
• Manage building logistics including mail, stationery, and room equipment
• Support room/hot desk/car parking bookings and event setup
• Handle petty cash and travel warrants
• Maintain health, safety and security duties
• Provide confidential administrative support as needed
• Support team coverage during periods of absence

Job description

Receptionist (Probation Office)

Location: Bradford, West Yorkshire (City Courts Probation Office, The Tyrls, BD1 1LB)

Are you the kind of person who can bring calm, clarity and professionalism to a busy front of house role? Hiring for a reputed client, we're looking for a Receptionist to be the first point of contact for visitors and telephone callers-while supporting vital day-to-day admin across the Probation Service.

What you'll be doing:

• Acting as the first point of contact-greeting people professionally face to face, and handling enquiries via telephone and email
• Logging visitor arrivals/departures and issuing visitor passes/security fobs, ensuring the right staff are notified
• Answering basic enquiries about the Probation Service and local support options (and escalating more complex questions to managers)
• Using tact and situational awareness to diffuse potentially challenging situations, escalating where additional support is needed
• Spotting safeguarding/risk concerns and taking appropriate action, including updating relevant records and notifying the right people
• Managing building logistics-mail handling, stationery/PPE ordering, meeting room equipment, delivery support, and bookings
• Supporting practical arrangements such as room/hot desk/car parking bookings and assisting with event setup/registration if required
• Handling petty cash and travel warrants, including transporting cash/warrants between probation properties
• Helping maintain health, safety and building security (including key holder duties, alarm testing, CCTV monitoring, and supporting evacuation measures)
• Logging faults/incidents and escalating repairs through the appropriate channels, making urgency decisions within guidelines
• Providing confidential administrative case support when needed-updating files, producing correspondence, scanning/archiving sensitive information, and inputting data using relevant systems
• Supporting team coverage during periods of absence (training provided)

What you'll bring:

• Proven proficiency with ICT-confident across Microsoft Office applications
• Excellent verbal and written communication skills
• A professional, welcoming manner with strong customer relations instincts
• The ability to work with tact and diplomacy under pressure, recognising when to elevate
• Commitment to diversity and anti-discriminatory practice, promoting Equality in day-to-day work
• Respect for the sensitive/confidential nature of information handled in the role
• Flexibility for core hours that may include regular unsocial hours (evenings and/or weekends) based on business needs
• Willingness to support additional reasonable tasks at a similar level as the role evolves

Additional information:

• working hours: Mon-Fri 9am to 5pm initially then after training, Mondays and Thursdays are 11:00am-7:00pm
• Pay rate: £12.71
• Clearance required: HMPPS vetting, which can take approx. 6-8 weeks-this must be in place before starting
• Please note: the building has a small flight of stairs at the entrance. Occasional travel to Fraternal House (10-minute walk away) may be required.

If you're organised, resilient, and confident being the calm centre of a busy office, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.