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Brook Street; Bridlington; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is seeking a front-of-house receptionist in Bridlington to be the first point of contact for visitors and telephone callers, delivering essential reception and admin support to ensure services run smoothly.

The role is office-based, 37 hours per week with core hours that may include evenings and weekends, and involves vetting and security checks as part of client requirements.

Qualifications

• Excellent verbal and written communication skills, with confidence handling a variety of enquiries.
• Strong ICT capability with proven proficiency across Microsoft Office applications.
• A professional, empathetic approach-able to remain composed and supportive, including during challenging situations.
• Confidence working with sensitive/confidential information and following policies and procedures.
• Commitment to diversity and anti-discriminatory practice, aligning with equality and values diversity.

Responsibilities

• Acting as the first point of contact—greeting visitors professionally (face-to-face), answering enquiries by telephone and email, and issuing visitor passes/security fobs as required.
• Logging arrivals/departures and ensuring the correct member of staff is notified.
• Using tact and situational awareness to help diffuse potentially tense situations, recognising where extra support is needed.
• Identifying safeguarding/risk concerns through observation and taking appropriate remedial actions.
• Handling reception-related logistics for the building, including mail, stationery and PPE orders, meeting room set-up, deliveries and bookings (hot desk/car parking/rooms).
• Supporting day-to-day petty cash and travel warrant/bus fare arrangements.
• Contributing to health & safety and security, including key-holder duties, operating physical security arrangements, supporting alarm testing, monitoring CCTV, and assisting evacuation measures where necessary.
• Logging building faults/incidents and escalating maintenance/repair issues appropriately.
• Providing confidential administrative support to operational teams when required, including filing, updating records, producing documentation, and scanning/archiving sensitive information.
• Supporting teams/functions and covering during absence (training will be provided).

Skills

Communication skills

MS Office

Professionalism

Discretion

Confidentiality

Tools

Microsoft Office

Job description

Location: Bridlington (East Riding of Yorkshire) (YO16 4NG)

Additional information

• Office-based role, 37 hours per week (core hours include regular unsocial hours, such as evenings and/or weekends, based on business need)
• Pay rate: £12.71 per hour;

external vetting will be completed by the client (and you'll be subject to security and identity checks)

If you're the kind of person who brings calm, clarity and professionalism to a busy front-of-house environment, we'd love to hear from you. Our Client is hiring for a reputed organisation where you'll be the first point of contact for visitors and telephone callers, while delivering essential reception and administrative support that helps services run smoothly.

What you'll be doing

• Acting as the first point of contact-greeting visitors professionally (face-to-face), answering enquiries by telephone and email, and issuing visitor passes/security fobs as required
• Logging arrivals/departures and ensuring the correct member of staff is notified
• Using tact and situational awareness to help diffuse potentially tense situations, recognising where extra support is needed
• Identifying safeguarding/risk concerns through observation and taking appropriate remedial actions
• Handling reception-related logistics for the building, including mail, stationery and PPE orders, meeting room set-up, deliveries and bookings (hot desk/car parking/rooms)
• Supporting day-to-day petty cash and travel warrant/bus fare arrangements
• Contributing to health & safety and security, including key-holder duties, operating physical security arrangements, supporting alarm testing, monitoring CCTV, and assisting evacuation measures where necessary
• Logging building faults/incidents and escalating maintenance/repair issues appropriately
• Providing confidential administrative support to operational teams when required, including filing, updating records, producing documentation, and scanning/archiving sensitive information
• Supporting teams/functions and covering during absence (training will be provided)

What you’ll bring

• Excellent verbal and written communication skills, with confidence handling a variety of enquiries
• Strong ICT capability with proven proficiency across Microsoft Office applications
• A professional, empathetic approach-able to remain composed and supportive, including during challenging situations
• Confidence working with sensitive/confidential information and following policies and procedures
• Commitment to diversity and anti-discriminatory practice, aligning with equality and values diversity

We welcome applications from candidates who can bring professionalism, discretion and reassurance to every interaction.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.