Receptionist

Bramley Health; Bexhill-on-Sea; On-site; GBP 21,000 - 25,000; Full time

Job summary

Bramley Health is seeking a receptionist to ensure the efficient operation of the hospital reception area in a secure setting. You will manage visitor greetings, answer calls, and coordinate with departments to route inquiries effectively.

The role requires experience in a receptionist position, strong PC skills, and the ability to work under pressure while maintaining a professional, organized front desk.

Qualifications

• Experience in a receptionist role in a similar environment.
• Proficient with MS Word, Excel, Outlook and PowerPoint.
• Typing accurately with high attention to detail.
• Ability to work under pressure and adapt to change.
• Strong organisational skills and prioritisation.
• Excellent written and verbal communication.

Responsibilities

• Manage the secure hospital reception and greet visitors.
• Answer and direct incoming calls to the correct departments.
• Sign out keys and alarms; audit security equipment.
• Handle post, photocopying, laminating, and other admin tasks.
• Operate the central switchboard and take accurate messages.
• Maintain a presentable reception area.

Skills

MS Word

MS Excel

MS Outlook

MS PowerPoint

Typing accuracy

Under pressure

Flexible

Prioritisation

Organisation

Policy compliance

Teamwork

Communication

Training willingness

Health & safety

Job description

The purpose of the receptionist is to ensure the efficient and smooth running of the secure hospital reception area. Effective management of hospital security systems, to promote a professional approach to meeting and greeting visitors and ensure inbound calls are answered and directed to the correct department/ individual.

Key responsibilities of our receptionists include

• To effectively manage the secure reception entrance to the hospital.
• Greet visitors and callers in a polite and professional manner and always represent the company in a positive light
• To facilitate the administration of day-to-day security requirements, i.e. signing out keys and alarms and auditing of same, testing alarms and pagers etc
• To carry out reception administrative tasks, e.g., post, photocopying, laminating etc
• To operate the company's central switchboard effectively and ensure a prompt response to incoming calls, taking accurate messages when required
• To always keep the reception area in a presentable fashion
• To effectively manage or complete job functions and tasks which are specifically delegated to you by the operations manager

About you

Experience and skillset

• At least 1 years experience in a similar environment/ receptionist role
• Competent PC skills, including MS Word, Excel, Outlook and PowerPoint
• Experience in typing with a high level of accuracy.
• Ability to work well under pressure
• Ability to adopt a flexible working approach
• Ability to prioritise workloads
• Possess excellent organisational skills
• Ability to follow policies and procedures and to ensure their implementation and compliance with them
• Ability to facilitate team working for the benefit of patients and staff
• Ability to communicate effectively orally and in writing
• Willingness to receive supervision and personal appraisal
• Willingness to undertake training in accordance with assessed needs
• Willingness to adhere to anti-discrimination, health and safety and other statutory policies

About us

Bramley Health is a specialist health and social care provider based in South London and the Southeast of England. Our key focus is to support individuals with complex and challenging needs to maximize their independence to live a meaningful and fulfilling life. We achieve this through outcome-focused models of care with an integrated care pathway. Our pathway spans from specialist hospital to enhanced residential services and supported living. We focus on delivering high quality services with a clear care pathway in four specialist service lines:

• Female Complex Needs Services (Borderline Personality Disorder)
• Learning Disabilities Services
• Mental Health Services