Receptionist/Administrative Assistant

Nhs View All Jobs; Ilford; On-site; GBP 18,000 - 24,000; Full time

Job summary

NHS View All Jobs is seeking a Receptionist/Administrative Assistant to provide seamless support at our front desk and within the administrative team. You will help ensure our systems run smoothly to support both our services and the users we serve.

The role requires strong English, welcoming communication, and experience in a receptionist setting. The position appears to be full-time and based at a front desk in a healthcare environment.

Qualifications

• Educated to GCSE standard or equivalent level of experience.
• Good standard of written and spoken English.
• Experience in receptionist processes and team settings.
• Knowledge of Microsoft Office 360 and patient administration systems.

Responsibilities

• Handle inquiries from the public and other agencies at the reception or by phone in a courteous manner.
• Seek assistance from administrators or Admin Lead when needed.
• Answer incoming calls promptly and politely.
• Schedule appointments and contact service users about appointments or cancellations.

Skills

Microsoft Office 360

Patient administration systems

Data entry system

Communication skills

IT/Administration

Education

GCSE standard or equivalent

Written and spoken English

Job description

We're on the lookout for a Receptionist/Administrative Assistant to provide seamless and efficient support at our front desk and within our administrative team. The ideal candidate will be adaptable and work well with others, helping to ensure that our systems run smoothly to support both our services and the users we serve.

Main duties of the job

• To handle a variety of inquiries from the public and other agencies in a courteous and helpful manner, whether at the reception desk or over the phone, and during face-to-face interactions with the public and service users.
• Seek assistance and guidance from administrators as well as the Admin Lead when needed.
• To answer all incoming calls to the service and respond to them appropriately with politeness and efficiency.
• To schedule appointments and reach out to service users regarding their appointments or any cancellations.

Education/Qualification/Training Essential

• Educated to GCSE standard or equivalent level of experience
• Good standard of written and spoken English

Desirable

• GCSE or equivalent qualifications

Experience Essential

• Expereince of working in a receptionist role capacity within a team setting for up to 2 years or more
• Demonstrate experience of receptionist processes

Desirable

• Experience in health/mental Health, education or social services environment
• Experience of good literacy, numeracy and IT skills

Knowledge and skills Essential

• Knowledge of Microsoft Office 360 and its applications
• Knowledge of patient administration systems
• Data entry system
• Good communication and interpersonal skills including ability to communicate effectively verbally and in writing
• IT/Administration

Desirable

• An understanding of office procedures
• Understanding of hospital and/or social services environments, Professional accountability
• Polite and friendly
• Ability to deal with verbally aggressive service users with empathy
• Ability to multitask in an environment where there are frequent interruptions

Person Specification

Education/Qualification/Training Essential

• Educated to GCSE standard or equivalent level of experience
• Good standard of written and spoken English

Desirable

• GCSE or equivalent qualifications

Experience Essential

• Expereince of working in a receptionist role capacity within a team setting for up to 2 years or more
• Demonstrate experience of receptionist processes

  Desirable

  • Experience in health/mental Health, education or social services environment
  • Experience of good literacy, numeracy and IT skills

  Knowledge and skills Essential

  • Knowledge of Microsoft Office 360 and its applications
  • Knowledge of patient administration systems
  • Data entry system
  • Good communication and interpersonal skills including ability to communicate effectively verbally and in writing
  • IT/Administration

  Desirable

  • An understanding of office procedures
  • Understanding of hospital and/or social services environments, Professional accountability
  • Polite and friendly
  • Ability to deal with verbally aggressive service users with empathy
  • Ability to multitask in an environment where there are frequent interruptions

  Our mission is to positively impact people's lives by enhancing the quality of life for everyone we serve. Our core values are: We Care, We Respect, and We are Inclusive. We seek individuals who embody these values while supporting service users and carers, as well as in their interactions with colleagues within the Trust and our partner organisations.