Receptionist

Spire Healthcare Group; Wrecclesham; In loco; GBP 12.000 - 17.000; Part-time

Vantaggi offerti da questo lavoro

35 days annual leave

Pension scheme

Spire for you rewards

Wellness screening

Private medical insurance

Life assurance

Free staff parking

Descrizione del lavoro

Spire Clare Park Hospital in Farnham is seeking an experienced Receptionist to be the first point of contact for patients, visitors and staff, registering patients and directing them to the right departments with warmth and professionalism.

You will work in a private hospital environment, handling inpatient/outpatient charges, NHS forms, and a busy switchboard, while maintaining high data accuracy and great customer service. This part-time role offers competitive benefits and on-site facilities.

Competenze

• Experience in a customer service environment.
• Excellent communication at all levels.
• Strong data entry and accuracy in administration.
• Good basic PC skills including Word, Excel and Outlook.

Mansioni

• Register and welcome patients and collect necessary details.
• Direct patients and staff to the correct locations and provide clear directions.
• Handle NHS forms and processes.
• Process inpatient/outpatient charges and cash handling per policy.
• Discharge patients onto the computer system with accurate information.
• Manage hospital switchboard efficiently and respond to enquiries promptly.
• Perform clerical duties: bed status checks, distributing newspapers, visitors badges, booking taxis.

Conoscenze

Excellent customer service

Great communication

PC skills (Word, Excel, Outlook)

Experience in customer service

Switchboard experience

Information management systems

Strumenti

Switchboard

Information management systems

Descrizione del lavoro

Receptionist Customer Service, Administration Private Hospital Permanent Part-time 20hrs Farnham

Key Responsibilities

• Welcoming, registering, including the accurate collection of credit card details and patient information.
• Directing patients, consultants and hospital teams as required, to the hospital in a warm, professional and caring manner and in such a way as to provide confidence.
• Compliance with NHS forms and processes.
• Processing in-patient/out-patient charges.
• Cash handling strictly within the parameters of the 'Handling Cash Policy'.
• Discharge of patients onto computer system ensuring accuracy of all information.
• Manage the hospital switchboard in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
• Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, including badges for visitors, booking taxis.
• A personable individual with the ability to work on own initiative as well as part of a team
• Good basic PC skills, including Word, Excel and Outlook
• Excellent customer service skills
• High degree of accuracy in administration
• Great communication skills at all levels
• Experience in a customer service environment
• Experience with information management systems
• Switchboard experience

About this role

Spire Clare Park Hospital are currently looking to recruit an experienced Receptionist to join the team. You will be a first point of contact at the hospital for patients, so will politely and courteously, register and direct patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner. Located in Farnham, Spire Clare Park Hospital is a modern elective hospital rated "Good" by the CQC, offering a wide range of surgical and diagnostic services supported by state-of-the-art imaging facilities., Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services. We have achieved our market leading position because of our Purpose, which is to 'make a positive difference to people's lives through outstanding personalised care'. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business, enabling us to achieve more than 98% of our hospitals being rated 'Good' or 'Outstanding' by the Regulators; these are sector leading standards.

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

Benefits

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance
• Free off-site parking for staff