Reception & Visitor Services Coordinator (Flexible Shifts)

Confidential; West Kirby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor to join their team in Liverpool. The role is temporary, offering 25 hours per week across shifts from 8 AM–2 PM, 2 PM–8 PM, or 9 AM–5 PM.

You will welcome visitors, manage mail, and support event and conferencing needs while maintaining a friendly, professional environment. The ideal candidate will have GCSEs including English, strong communication skills, and experience in customer service or hospitality, plus proficiency in Microsoft Office

Qualifications

• GCSEs at Grade C or above (or equivalent) including English Language.
• Experience in customer service or hospitality is essential.
• Working knowledge of Microsoft Office and Outlook.

Responsibilities

• Welcoming visitors warmly and addressing inquiries at the reception desk.
• Distributing mail and parcels to maintain smooth operations.
• Conducting health and safety checks to ensure a secure environment.
• Reporting repairs and responding to operational issues as they arise.
• Performing room and kitchen inspections to uphold cleanliness and functionality.
• Leading open day tours to showcase the organisation's facilities.
• Assisting the domestic team during conferencing events and quick turnover periods.

Skills

Customer service

Teamwork

Communication

Microsoft Office

Outlook

Education

GCSEs (English Language)

Tools

Microsoft Office

Outlook

Job description

Confidential is seeking a Customer Service Advisor to join their team in Liverpool. The role is temporary, offering 25 hours per week across shifts from 8 AM–2 PM, 2 PM–8 PM, or 9 AM–5 PM.

You will welcome visitors, manage mail, and support event and conferencing needs while maintaining a friendly, professional environment. The ideal candidate will have GCSEs including English, strong communication skills, and experience in customer service or hospitality, plus proficiency in Microsoft Office