Reception & Telephonist — NHS Sexual Health

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 21,000 - 29,000; Full time

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a Receptionist/Telephonist to act as the main contact for patients, handling telephone and in-person queries and booking appointments across county clinics. The role is permanent with flexible full- or part-time hours.

The post requires excellent communication, strong organisation, and adherence to confidentiality. Experience in reception, customer service, and using MS Office is essential.

Qualifications

• Educated to GCSE level (Maths and English)
• NVQ Level 3 or equivalent or significant relevant experience
• Experience in reception and admin duties is required
• Experience in customer-facing roles and using Microsoft Office

Responsibilities

• Main telephonist for the single point of access line, booking appointments and handling patient queries
• Act as initial contact for external enquiries from patients, health professionals and organisations
• Provide comprehensive booking services at clinics across Gloucestershire

Skills

Communication skills

Time management

Confidentiality

Customer service

Education

GCSE Maths & English

NVQ Level 3 or equivalent

Tools

Microsoft Office

Job description

Gloucestershire Health and Care NHS Foundation Trust is seeking a Receptionist/Telephonist to act as the main contact for patients, handling telephone and in-person queries and booking appointments across county clinics. The role is permanent with flexible full- or part-time hours.

The post requires excellent communication, strong organisation, and adherence to confidentiality. Experience in reception, customer service, and using MS Office is essential.