Friendly NHS Receptionist & Admin (Sexual Health)

Somerset NHS Foundation Trust; Taunton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card discounts

Job summary

Somerset NHS Foundation Trust is seeking a Receptionist/Administrator to join the SWISH and Starling teams in Taunton. You will welcome patients, handle enquiries, and coordinate appointments within a supportive multidisciplinary team.

You will maintain patient records, use the Lilie system for bookings, and uphold high standards of confidentiality and customer service in a busy NHS setting.

Qualifications

• GCSE level or equivalent
• Basic IT Skills
• Working knowledge of Microsoft Office (Excel, etc)
• NVQ2 Admin/Customer Care

Responsibilities

• Greet patients and act as first point of contact in person, by phone and email.
• Manage enquiries and book/coordinate appointments for clinics.
• Amend and coordinate appointments using the Lilie system.
• Maintain electronic patient records and ensure confidentiality at all times.
• Support day-to-day running of clinics and data entry requirements.

Skills

Basic IT Skills

Microsoft Office (Excel, etc)

Education

GCSE level or equivalent

NVQ2 Admin/Customer Care

Job description

Somerset NHS Foundation Trust is seeking a Receptionist/Administrator to join the SWISH and Starling teams in Taunton. You will welcome patients, handle enquiries, and coordinate appointments within a supportive multidisciplinary team.

You will maintain patient records, use the Lilie system for bookings, and uphold high standards of confidentiality and customer service in a busy NHS setting.