Patient Access Specialist – Sexual Health

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Free car parking

27 days leave + bank holidays

NHS pension

Job summary

Gloucestershire Health and Care NHS Foundation Trust is seeking a receptionist/telephonist to manage the single point of access and booking across county clinics. This permanent role offers full or part-time hours within a supportive NHS environment.

The role requires good communication skills, experience in reception, and a solid grasp of data protection. A comprehensive benefits package is provided to support staff wellbeing.

Qualifications

• Educated to GCSE level in Maths and English (Grade C or above).
• NVQ Level 3 in a relevant subject or equivalent experience.
• Experience of reception and administration duties.
• Experience in a customer-facing environment (face to face or by telephone).
• Knowledge of confidentiality and data protection.
• Ability to use patient record systems.

Responsibilities

• Act as the main telephonist for patients via the single point of access line and book appointments.
• Provide an initial point of contact for external enquiries from patients and professionals.
• Deliver a comprehensive booking service across clinics in Gloucestershire.

Skills

Reception experience

Customer service

Effective communication

Data protection knowledge

Education

GCSE Maths & English

NVQ Level 3 or equivalent

Tools

Microsoft Office

Patient record systems

Job description

Gloucestershire Health and Care NHS Foundation Trust is seeking a receptionist/telephonist to manage the single point of access and booking across county clinics. This permanent role offers full or part-time hours within a supportive NHS environment.

The role requires good communication skills, experience in reception, and a solid grasp of data protection. A comprehensive benefits package is provided to support staff wellbeing.